Marchivia Bell
Houston
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Associa Property Management Group of Houston- Royal Oaks
07.2021 - Current
- Coordinated daily operations to enhance team efficiency and service quality.
- Oversee architectural design committee to approve new construction in the community.
- Supported budget management through accurate expense tracking and reporting practices for office budget.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Improved operational workflows, resulting in smoother running of establishment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Analyzed customer feedback to identify improvement opportunities within service delivery.
Architectural Design Administrator
Associa Principal Management Group of Houston- Cinco Ranch
06.2014 - 07.2021
- Received modification applications, review for completeness and correspond with resident in writing and/or in person regarding missing items
- Prepare all applications for committee review and log into C3 system as appropriate
- Create agenda for meeting and confirm attendance of committee members
- Attend meetings, take minutes, record committee decisions
- Send written correspondence to residents regarding the committee’s decision
- Set up meetings with residents for any clarification on the committee and process of HOA meetings
- Major modifications will have an on-site inspection to determine if modification was built to specifications.
- Work with Landscape Manager on modification request pertaining to any landscaping for residential/ commercial properties and processing work orders for any other administrative duties
- Process manager’s work orders, assist with order any supplies needed for maintenance and facilities managers. Any documentations that is needed for board meetings, asset lists, mileage reports, and/or other administrative duties pertaining to Cinco Ranch Facilities.
- Run a report on open and close work orders and confirm with Facility Manager that each work order has been completed.
- Maintain the pool database, process new card requests, provide clickers and access card for the gated communities.
- Maintain and knowledgeable on the schedule for gate/facility systems and consistently check on any systematic issues.
- Hands on operations with DSX system.
- Assist General Manager on board packets for Modification committee
- Filing – Set up new files as needed for all Associations
- Prepare reports in regards to numbers of applications per month (approved, denied, etc.)
- Any other items requested for completion by manager
- Coordinated administrative tasks to enhance operational efficiency and improve workflow processes.
- Implemented office procedures to streamline operations and reduce processing time.
- Organized and scheduled meetings, optimizing use of resources and participant availability.
- Maintained accurate records of transactions, ensuring compliance with company policies.
- Collected, arranged, and input information into database system.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Streamlined invoice processing, reducing average payment turnaround time.
- Managed communications between departments, ensuring timely information flow and collaboration.
Assistant Manager- T- mobile
Noor Communications
01.2012 - 01.2014
- Sales representative, excelled my monthly revenue quota.
- Providing exceptional customer service
- Processing transactions accurately and timely
- Solved customer inquiries and knowledgeable on programing telephone devices
- Attend meetings and workshops for knowledge of each device
- Promoted to Sales Lead within 6 months and Retail Assistant Manager in 8 months. Trained about 10 sales associates as sales reps and store sales lead positions
- RAM- Retail Assistant manager promotion: to assist Store Manager in every aspect
- Sales in revenue was to be maintain every month
- Prepare schedule for team and train every sales representative for all products sold and company standard
- Prepare reports in regards to numbers in sales for each sales rep per month (achievements, missed quotas, etc.)
- Managing sales to achieve quota, great customer experience and VOC (voice of customer), and assisting in operations, inventory and floor coaching in store.
- Providing knowledge to my team and best practices to continue growth within the company
- To take low-in-profit stores and help produce profitable business
- Assisted in inventory management, maintaining accurate stock levels and organization.
- Managed customer inquiries, ensuring prompt and effective resolution of issues.
- Coordinated daily operations to enhance team efficiency and service quality.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Fine Jewelry Specialist
JC Penney
01.2009 - 01.2011
- Provide outstanding customer service.
- Specialized in selling wedding bands to customers along with other fine jewelry such as diamonds, birthstones, and watches.
- Achieved care plan associate of the month (insurance sold to the merchandise and credit applications)
- Sold almost $100,000.00 worth of merchandise for the company and could fixed any jewelry and/or watch.
- Jewelry Certification in diamonds and promoted to Head of Sales within a year time span.
Education
Professional Studies - Social work, Criminal Justice
Lamar University
Beaumont, TX01.2011
High School Diploma - undefined
Alief Taylor High school
Houston, TX01.2006
Skills
- Effective written and verbal communication
- Strong problem-solving abilities
- Skilled in multitasking
- Great motivator with excellent customer service skills
- Extensive experience in property management
- Possess exceptional administrative and organizational skills
- Proficient in Microsoft Office suite
- Operations management
- Team skill enhancement
- Inventory control
- Operations oversight
- Budget control
- Customer retention
- Training and development skill
- Teamwork and collaboration
- Customer service
- Team leadership strength
- Business operations
- Program administration
- Workflow coordination
- Customer service management
- Administrative management
Timeline
Assistant General Manager
Associa Property Management Group of Houston- Royal Oaks
07.2021 - Current
Architectural Design Administrator
Associa Principal Management Group of Houston- Cinco Ranch
06.2014 - 07.2021
Assistant Manager- T- mobile
Noor Communications
01.2012 - 01.2014
Fine Jewelry Specialist
JC Penney
01.2009 - 01.2011
High School Diploma - undefined
Alief Taylor High school
Professional Studies - Social work, Criminal Justice
Lamar University
Similar Profiles
Tracey MorrowTracey Morrow
Tax Specialist at Associa Property ManagementTax Specialist at Associa Property Management
Jeri KleinJeri Klein
Client Accounting Specialist at Associa Houston Community Management ServicesClient Accounting Specialist at Associa Houston Community Management Services
Dina HooblerDina Hoobler
Property Manager at Associa Mid-Atlantic Property ManagementProperty Manager at Associa Mid-Atlantic Property Management
Margarita CraigMargarita Craig
Compliance Coordinator at Farouk Systems Inc.Compliance Coordinator at Farouk Systems Inc.
Alvaro JaimeAlvaro Jaime
Apprentice Plumber at Hart PlumbingApprentice Plumber at Hart Plumbing