Marci Antonio
Summary
Driven Office Administrator with a proven track record at Caliber Collision, adept in customer engagement and office supply management. Excelled in streamlining operations, enhancing productivity by overhauling file organization systems, and fostering cross-functional team collaboration. Skilled in report preparation and adept at negotiating, demonstrating exceptional communication and organizational capabilities.
Overview
5
5
years of professional experience
Work History
Office Administrator
Caliber Collision
05.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
Account Manager
Firstsource Solutions
01.2020 - 05.2023
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
Education
High School Diploma -
Montebello High School
Los Angeles, CA06.2018
Skills
- Report Preparation
- Telephone reception
- Word Processing
- Event Coordination
- Scheduling
- Customer Engagement
- Office Supply Management
- Database entry
- File Organization
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Caliber Collision
05.2023 - Current
Account Manager
Firstsource Solutions
01.2020 - 05.2023
High School Diploma -
Montebello High School