Marci Auerbach, LCSW
Denver,CO
Summary
Dynamic social work expert currently seeking a part-time opportunity. I am proficient in service setup, teamwork with healthcare professionals, and delivering continuous patient support through effective counseling. Recognized for exceptional planning, conflict resolution, and problem-solving capabilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
LCSW Therapist
Encounter Telehealth
Denver, Colorado
02.2025 - Current
- Provided teletherapy sessions to clients using secure digital platforms.
- Conducted assessments of clients to determine diagnosis and treatment plans.
- Maintained client records and progress notes according to agency policies and procedures.
- Coordinated psychosocial assessments, treatment plans, and progress notes.
- Diagnosed disorders according to DSM-V criteria and used ICD-10 codes for documentation.
Division Director of Special Projects for Case Management
HCA Continental Division
01.2021 - 02.2023
- Developed unified orientation program for new hires in the CM dept throughout the Continental Division
- Special 6 month project directing the Swedish Case Management Dept that had no Director and were losing staff
- Hired and oriented over 20 clinical staff including RN case Managers and MSW’s
- Developed and implemented an employee engagement program that increased satisfaction from 45%-70%
- Supervised all staff to insure they were in compliance and to problem solve challenging cases
- Oriented new director
- Conducted individual therapy sessions to address client mental health needs.
- Documented client progress and treatment outcomes in compliance with regulations.
- Delivered appropriate therapy based on diagnosis and individual needs.
- Maintained progress notes and documentation for patient health records.
Director of Case Management and Palliative Care
Presbyterian St Lukes Medical Center and Rocky Mountain Hospital for Children
01.2004 - 01.2021
- Developed a highly functioning department of 40 employees (nurses, social workers and denial/authorization administrator) from a dept of 20 employees who were unable to get along or even speak to one another much less achieve goals
- Insured appropriate utilization of resources to successfully contribute to hospitals revenue stream including process development and implementation
- Developed and implemented innovative denials administrator which has resulted in a 2.5% denial overturn rate equaling $837,000 in revenue; ultimately resulting in winning the HCA Innovator Award for PSL as well as the HCA Continental Division in the area of finance.
- Strategically aligned departments to being vital to success of hospital mission
- Developed positions in the emergency department for case management where none had existed
- Developed a surgical gatekeeper position that is viewed by physicians as crucial to their ability to determine correct status of patients prior to surgical intervention. These physicians now depend on this case manager to be available for their assistance in both the adult and pediatric units.
- Developed pediatric palliative care program and full time adult palliative care RN to address the death and dying needs of the pediatric, NICU and high risk OB populations, along with the already assigned MSW
- Developed a business proposal to hire a ¾ time Palliative Care MD which was approved and incorporated into the Palliative Care Program in 2020
- Developed processes in conjunction with advanced practice nurse and psychiatrist to reassess ED psychiatric patients and facilitate discharge and referrals to decrease length of stay when placement is not required
- Member of development team for Rocky Mountain Cares, a specialized child abuse assessment team
- Strong leadership team member of both hospitals
- Developed 2 new leadership positions within the case management department
- Mentored multiple staff and students for leadership and professional opportunities; 2 social workers were employees of the year in the past 10 years
Steering Committee Member
Continuum of Care Transitions Program
01.2012 - 01.2014
- Member of 5 person steering committee addressing the needs of transitions of care for FFS Medicare recipients in conjunction with the Area Agency on Aging
- Successful 2 year funding for Innovator project by CMS with a focus based on decreasing readmissions
- Ongoing mentoring of AAA staff to reevaluate processes in order to improve enrollment
Psych/Social Liaison
University of Colorado Medical Center
01.2000 - 01.2004
- Member of emergency department team providing psychiatric assessments of acute patients
- Provided acute emergent social work intervention with families of trauma patients including addressing death and dying issues
- Discharge planning of emergency room patients including provision of resources and funding options for both insured and uninsured patients
Education
MSW - Social Work
New York University
Manhattan, NY05-1983
BA - Theatre and English
University of Colorado
01.1977
Skills
- Teletherapy
- Assessment and diagnosis
- DSM-V and ICD-10 application
- Effective communication
- Psychosocial assessments
- Individual counseling
- Grief counseling
- Client advocacy
- Evidence-based practices
- Geriatric social work
- Strengths-based practices
- Regulatory compliance (HIPAA)
- Individual therapy
- Medical social work
Certification
Licensed in state of Colorado #991446
Timeline
LCSW Therapist
Encounter Telehealth
02.2025 - Current
Division Director of Special Projects for Case Management
HCA Continental Division
01.2021 - 02.2023
Steering Committee Member
Continuum of Care Transitions Program
01.2012 - 01.2014
Director of Case Management and Palliative Care
Presbyterian St Lukes Medical Center and Rocky Mountain Hospital for Children
01.2004 - 01.2021
Psych/Social Liaison
University of Colorado Medical Center
01.2000 - 01.2004
MSW - Social Work
New York University
BA - Theatre and English
University of Colorado