Marci Babcock

Dynamic and results-driven Registered Nurse with over 17 years of comprehensive experience in nursing, operations, and patient experience leadership within academic medical centers and high-acuity clinical environments. Expertise in transforming patient feedback into actionable improvements, fostering collaboration between executives and frontline staff, and achieving significant enhancements in Press Ganey Quality and Courtesy scores. Proficient in service recovery and cross-functional teamwork, with a strong ability to cultivate trust from the bedside to the C-suite. Committed to leveraging data-driven strategies that elevate patient outcomes, enhance staff engagement, and optimize health system performance.

• Led a cross-functional rounding initiative that improved Press Ganey patient satisfaction scores.
• Reduced patient meal errors and increased on-time tray delivery, boosting Courtesy & Quality metrics.
• Built strong executive and frontline relationships to sustain performance improvements across multiple hospital sites.
• Recognized for consultative leadership and ability to turn data into actionable, measurable outcomes.

• ACLS
• BLS
• Active RN Licenses: IL & CA