Marci Campbell

Report directly to President and CEO of NRG Physio Co. to ensure smooth daily operation.

• Responded to all customer inquiries via phone or email in a highly professional manner.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Assisted in recruiting, onboarding and training new employees.
• Provided training to new hires on office policies and procedures.
• Developed and implemented office policies and procedures.
• Responded to extremely high volume of incoming messages via social media to address questions/concerns and to gather information for the business.
• Tracked all data and metrics.
• HR duties included, but aren't limited to, contractor payments, creating payment links for clients, onboarding and offboarding, and monitoring payroll.

Reporting to Dean of Literature & Languages and responsible for office management, all accounts, travel, purchasing and reimbursements for the entirety of the Literature & Languages Department and the Writing Center

• Served as building coordinator and as liaison between Literature & Languages and all other campus departments.
• Provide excellent customer service to all visitors, faculty, GA’s, staff, and students who enter our building.
• Creating class schedules for each room in the building for professors across campus who use David Talbot Hall classrooms.
• Assisted in developing marketing materials such as brochures and flyers used in promotional campaigns.
• Supported event planning efforts for functions such as highlighted artists, receptions, and yearly events.
• Provided assistance with onboarding new employees including setting up computer access accounts.
• Executed administrative tasks assigned by higher management in a precise manner following established protocols.
• Developed and implemented office policies and procedures to improve efficiency.
• Oversaw the maintenance of conference rooms before meetings or other events took place.
• Answered student, staff, and administrative inquiries via email or telephone in a timely manner while providing excellent customer service.
• Monitored inventory levels of office supplies ensuring adequate stock is available at all times.
• Coordinated travel arrangements including booking flights, hotels, rental cars.
• Greeted visitors upon arrival at the office and directed them appropriately according to their needs.

Reporting to Associate Vice President of Development and responsible for identification, cultivation, and stewardship of Annual Fund donor portfolio consisting of gifts $2,000 and below.

• Participated in regular meetings with upper management regarding progress updates on current initiatives.
• Responded promptly to donor inquiries or complaints in a polite manner.
• Ensured the security and confidentiality of sensitive information.
• Coordinated cross-departmental projects to achieve company objectives.
• Developed and maintained relationships with donors, board members, and museum staff in multiple departments.
• Recognition received for actions taken during pandemic for flexibility and ingenuity in work-load management, continued relationship building (with donors and museum staff), and implementation of virtual donor programming to drive engagement.
• Increased annual staff giving from 58k to 86k during 2021 Staff Campaign via on site donations and Facebook campaign and implemented Kids Take Action Program to increase family involvement in philanthropy.
• Planned multiple staff stewardship events and assisted in the planning and execution of more than 50 donor stewardship events ranging from galas to small events of 30-50 donors.crease donor engagement, both within the museum and through Annual Fund giving.
• Planned multiple staff stewardship events and assisted in the planning and execution of more than 50 donor stewardship events ranging from galas to small events of 30-50 donors.
• Responsible for all stewardship efforts of the donors in personal portfolio which included but is not limited to emails, phone calls, direct mail, birthday cards for grandchildren, thank you videos, and donor pieces such as an Annual Fund calendar.

• Responsible for renewals, upgrades, prospect planning and implementation for all non-major gift level donors
• Raised over 1M in 2018, more than 300k over yearly goal and donations exceeding $1,124,000 in 2019, more than 84k over yearly goal
• Created Milestone Program to recognize long-term museum donors
• Modernized plans and implementation strategies for effective front-line acquisition, renewal, and upgrade strategies for our Box Office and Call Center staff.
• Assisted in developing, implementing and monitoring strategies for annual funds.
• Cultivated network of potential donors by attending events.
• Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
• Organized materials delivery, space setup, and donations for events.

Reporting to Annual Fund Manager and responsible for renewals and upgrades for all donors $999 and under

• Raised in excess of 630K in 2017, more than 140K over yearly goal.
• Spearheaded first Staff Campaign raising over 56k with 95% staff participation in 2017 and raised more than 54K with 95% staff participation in 2018.
• Relationship building with donors and museum staff.
• Analyzed donor data to determine trends in giving and identify potential new donors.
• Developed relationships with current donors by providing regular updates on the organization's activities and achievements.
• Developed and implemented strategies to increase annual fund donations.
• Collaborated with staff from different departments to coordinate multi-channel fundraising efforts.
• Created marketing materials for fundraising campaigns.
• Piloted Easy Pay Program for donors and implemented new direct mail strategy.

Reporting to the Executive Coordinator of Institutional Advancement and working directly with the Vice President of Institutional Advancement and 5 Development Officers, was responsible for all accounts, travel, purchasing, website management and reimbursements for the department of Institutional Advancement and Advancement Services

• Assisted five Development Officers and the Vice President of Advancement with all travel needs and reimbursements which occurred on a weekly basis and included donor meetings, conferences, speaking engagements, presentations, and large and small donor events.
• Oversaw multiple accounts in conjunction with the Executive Administrative Assistant, placed all purchase orders and was proficient in FAMIS and Concur and used both on a daily basis.
• Helped to re-boot and reconfigure the Planned Giving Program which included creating a website, postcards, newsletters, a lapel pin for those in the Planned Giving society and learned Crescendo, a Planned Giving software, and InDesign in order to produce the best quality marketing pieces for the program.
• Provided assistance with onboarding new employees including setting up computer access accounts.
• Maintained confidentiality regarding all business matters related to the organization's operations.
• Developed and implemented procedures for tracking office inventory and ordering supplies.
• Answered donor and staff inquiries via email or telephone in a timely manner while providing excellent customer service.
• Tracked progress of project milestones through completion while reporting any issues encountered along the way.
• Greeted visitors upon arrival at the office and directed them appropriately according to their needs.
• Assisted in scheduling meetings and preparing agendas for executive staff.
• Processed invoices and purchase orders ensuring accuracy of information provided by vendors.
• Prepared and edited correspondence, reports, and presentations with attention to detail.
• Delivered exceptional customer service through direct communication with donors, staff, alumni and board members.