Marci Clark
Spring,TX
Summary
Dynamic leasing professional with a proven track record at Greystar Property Management, enhancing tenant satisfaction and boosting lease renewals. Expert in property management and customer service, excel in creative problem-solving and maintaining high occupancy rates. Skilled in fair housing regulations and effective communication, consistently exceed performance goals.
Overview
19
19
years of professional experience
Work History
Leasing Professional
Greystar Property Management
06.2024 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
Leasing Professional
Greystar Property Management
01.2016 - 08.2017
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
Leasing Professional
Greystar Property Management
01.2014 - 12.2015
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Pre Kindergarten Teacher
Kids R Kids Learning Academy
10.2010 - 05.2012
- Improved student engagement by incorporating hands-on activities and visual aids into lessons.
- Actively participated in professional development workshops to stay current on educational trends and improve teaching techniques.
- Designed assessments that measured student progress towards meeting curriculum goals, informing future instructional decisions.
- Served as a mentor for new teachers, sharing best practices and offering guidance in classroom management techniques.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Infant Teacher
Anytime Childcare
01.2009 - 03.2010
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Promoted development of social, emotional, and communication skills in infants.
Assistant Manager
Charlotte Russe
01.2007 - 06.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Business Center Representative
HEB Grocery Store
01.2006 - 01.2007
- Delivered exceptional customer service by addressing client inquiries promptly and accurately.
- Implemented effective billing processes, ensuring timely payments from clients while maintaining positive relationships.
- Maintained a clean and organized business center, ensuring a professional atmosphere conducive to productivity.
- Researched discrepancies to assist with customer inquiries.
- Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.
- Answered phone calls to handle customer concerns and complaints.
Education
No Degree - Psychology
Blinn College
Bryan, TXNo Degree - Nursing
Central Texas College
Killeen, TXSkills
- Fair housing policies
- Telephone and email etiquette
- Goal-oriented mindset
- Training and mentoring
- Application processing
- Lease oversight
- Property management knowledge
- Background Checks
- Business processes and procedures
- Event Planning
- Issue Escalation
- Sales and marketing aptitude
- Fair housing regulations understanding
- Customer Service
- Clear Communication
- Lease Renewals
- Lease Agreements
- Property Inspections
- Creative Problem-Solving
Timeline
Leasing Professional
Greystar Property Management
06.2024 - Current
Leasing Professional
Greystar Property Management
01.2016 - 08.2017
Leasing Professional
Greystar Property Management
01.2014 - 12.2015
Pre Kindergarten Teacher
Kids R Kids Learning Academy
10.2010 - 05.2012
Infant Teacher
Anytime Childcare
01.2009 - 03.2010
Assistant Manager
Charlotte Russe
01.2007 - 06.2008
Business Center Representative
HEB Grocery Store
01.2006 - 01.2007
No Degree - Psychology
Blinn College
No Degree - Nursing
Central Texas College
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