Marci Cousins
San Tan Valley,AZ
Summary
Dynamic professional with a proven track record as a stay at home mom as well as an independent sales representative and leader with Think Goodness, excelling in team leadership and customer service excellence. Recognized for driving sales growth and developing high-performing teams. Adept at project management and analytical problem-solving, consistently achieving top performance and fostering a collaborative environment. Passionate about delivering outstanding results and enhancing customer experiences.
Overview
18
18
years of professional experience
Work History
Household Manager
Stay At Home Mom
San Tan Valley, AZ
07.2011 - Current
- I prioritized being a full-time care provider to my daughters upon moving to Arizona.
- Managed household finances, including bill payments, retirement planning, and monthly budgeting for a family of four.
- Oversaw the administrative responsibilities of running a household including the scheduling of appointments and transportation needs.
- Created a system of organization for filing important documents related to household matters.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Planned, researched, and coordinated family activities, such as vacations, holiday activities, and special events to foster health and wellness for active household.
Senior Team Manager
Think Goodness/Origami Owl LLC
Gilbert, AZ
06.2014 - 06.2021
- Two-time recipient of the 'Outstanding Leader of the Year' award.
- Consistently achieved recognition as the top #3 in monthly personal sales and personal sponsoring.
- I led my team to be recognized in the top #5 for team sales and sponsorship consistently.
- Qualified as a top performer in the company, and earned multiple company-sponsored incentive trips.
- Spearheaded end-to-end business operations, including but not limited to customer lead generation and relationship building, sales and marketing, merchandising planning, inventory management, product demonstration, social media management, and team development and leadership.
- Organically grew and led a team of over 50 designers, as well as their additional downlines of 150+ designers.
- Exceeded performance and growth milestones by developing and implementing business plans and processes in collaboration with leadership, team members, and stakeholders.
- Delivered a successful key project by developing and implementing a 30-day Leadership Bootcamp Training Program.
- Cultivated a large customer base of more than 3,000 individuals; optimized direct sales, and fulfilled business requirements by creating and maintaining a personalized inventory management system.
Assistant Branch Manager, Operations
RIZE Credit Union/SCE Federal Credit Union
Irwindale, CA
09.2007 - 06.2011
- Recognized by the executive team as an outstanding performer, and received 1st runner-up recognition for the 2010 Employee of the Year.
- Managed daily activities of the branch including staffing, sales goals, financial reporting, cash management, customer service delivery, security protocols and risk mitigation.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Utilized a strong understanding of lending practices in order to analyze credit applications and coordinate the approval or rejection of lines of credit, auto loans, real estate loans, or personal loans based on risk factors and creditworthiness.
- Conducted performance reviews of staff, identified improvement areas, and provided feedback and coaching to enhance productivity.
- Created reports on daily deposit activity, teller cash levels, ATM balancing results, loan originations and other key metrics for executive review.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Ensured compliance with all regulatory requirements related to branch operations to prevent and detect rule violations, and protect the organization from fines and lawsuits.
Education
Some College (No Degree) - Early Childhood Education
Central Arizona College
Coolidge, AZ01-2013
Some College (No Degree) - Banking And Finance
Rio Hondo College
Whittier, CA01-2002
GED -
Monrovia Adult School
Monrovia, CA08-2000
Skills
- Customer Service Excellence
- Effective Communication
- Call Documentation Skills
- Conflict Resolution
- Cash Handling Expert
- Time Management
- Analytical Thinking
- Organization Skills and Task Prioritization
- Problem-Solving Solutions
- Team Leadership and Collaboration
- Project Management
Volunteer Experience
- Volunteer with Paws for Life AZ. I've volunteered with this non-profit animal rescue group in multiple ways from 2021 and now. The most rewarding was when our family fostered a Red Heeler mom and her 8 puppies when they were only one week old. We were responsible for providing love, food, water, shelter, a safe environment, training, and proper socialization until they were old enough to be adopted.
- Troop Leader and parent volunteer with Girl Scouts of America from 2012-2015. I organized meetings, activities, and community projects for the troop members to participate in.
Timeline
Senior Team Manager
Think Goodness/Origami Owl LLC
06.2014 - 06.2021
Household Manager
Stay At Home Mom
07.2011 - Current
Assistant Branch Manager, Operations
RIZE Credit Union/SCE Federal Credit Union
09.2007 - 06.2011
Some College (No Degree) - Early Childhood Education
Central Arizona College
Some College (No Degree) - Banking And Finance
Rio Hondo College
GED -
Monrovia Adult School
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