Marci Davis
Aurora,CO
Summary
Experienced Senior General Manager leader with sixteen years of retail and industrial experience overseeing multi-million dollar businesses and coaching/building top talent teams to raise the bar across all areas of the business. Exceptional communication skills with a strong track record in increasing sales and focus on client service quality.
Overview
17
17
years of professional experience
Work History
Branch Manager
TERRA Staffing Group
Aurora, CO
07.2023 - Current
- Effective staff hiring, training, management and development of talent
- Planning and delegating order fulfillment and recruiting
- Strategic account management and execution of sales
- Creating and implementing service delivery plans
- Developing relationships with new clients and having a client satisfaction above 95% overall, winning "Best of Staffing"
- Identified opportunities for process improvement initiatives within the branch.
Assistant Sales Manager/Interim Branch Manager
Crate and Barrel
Lone Tree, CO
07.2019 - 07.2023
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Established action plans for team members and helped each person attain objectives.
- Developed and encouraged sales and promotional team members.
- Developed effective sales team members through highly individualized coaching.
- Collaborated closely with management team to recruit top-level sales talent to fill positions within department.
- Achieved consistent growth rate due to effective planning and management strategies.
General Manager
White House Black Market
Lone Tree, CO
10.2015 - 07.2019
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Established membership loyalty implementing rewards program to drive client retention.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
General Manager
Bath and Body Works, Limited Brands
Lakewood, CO
07.2007 - 10.2015
- Delivered excellent client service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced client satisfaction and store operations through relationship building and daily problem-solving.
Education
High School Diploma -
Eaglecrest High School
Centennial, CO06.2007
Skills
- Team management and development
- Role model and mentor
- Client and business development
- Effective selling strategies
- Create a culture of service
- Meaning strategies to create an inclusive workforce
- Elevated recruiting, staffing and hiring
- Surprise and delight clients through unique experiences
Affiliations
- Best of Staffing Award
- Best at Bath and Body Works Award
- Merit Award
Timeline
Branch Manager
TERRA Staffing Group
07.2023 - Current
Assistant Sales Manager/Interim Branch Manager
Crate and Barrel
07.2019 - 07.2023
General Manager
White House Black Market
10.2015 - 07.2019
General Manager
Bath and Body Works, Limited Brands
07.2007 - 10.2015
High School Diploma -
Eaglecrest High School
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