Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marci Ferguson

leander,TX

Summary

Childcare Director with a proven track record at Little Hugs Childcare, excelling in staff management and compliance with safety regulations. Recognized for enhancing parent relationships and reducing turnover through effective hiring and training. Strong critical thinking and organizational skills drive a positive environment for children and staff alike.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Childcare Director/Owner

Little Hugs Childcare
06.2011 - Current
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Established strong relationships with parents through open communication and regular updates on child progress.
  • Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
  • Maintained accurate records of child attendance, medical information, and emergency contacts in compliance with state regulations.
  • Conducted regular safety audits, ensuring a secure environment for children and staff alike.
  • Attended approved training and continuing education courses to maintain certifications.

Lead Parking Lot Attendant

HEB Center
12.2017 - 03.2020
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Directed patrons to designated parking spaces.
  • Enhanced customer experience with friendly demeanor and prompt assistance when needed.
  • Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
  • Coordinated with other attendants to efficiently manage multiple entrances and exits simultaneously during peak hours.
  • Handled cash transactions accurately and responsibly by following company guidelines for secure handling of funds.
  • Answered general questions about parking fees, facilities, and directions.
  • Streamlined processes for issuing parking passes by learning new technology quickly and effectively implementing it into daily operations.
  • Facilitated traffic control measures during events or emergencies to ensure safety for all attendees.
  • Parked and retrieved cars according to customer needs.
  • Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
  • Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
  • Handled cash, made accurate change and maintained balanced cash drawer.

Cashier Team Lead

HEB
08.2006 - 05.2015
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Restocked and organized merchandise in front lanes.
  • Operated POS cash register and equipment to collect payments.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.

Teller Manager

Bank of America
10.1999 - 08.2008
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
  • Performed teller, personal banker functions during high-volume business periods to offer expeditious service to customers.
  • Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.
  • Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
  • Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
  • Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
  • Boosted sales of bank products and services by training tellers in effective cross-selling techniques.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Utilized financial software to prepare consolidated financial statements.

Education

High School Diploma -

Central Union High
El Centro, CA
06-1998

Skills

  • Safety regulations compliance
  • Staff hiring
  • Administrative functions
  • Staff management
  • Critical thinking
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Organizational skills
  • Decision-making

Certification

CDA, CPR certified

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Lead Parking Lot Attendant

HEB Center
12.2017 - 03.2020

Childcare Director/Owner

Little Hugs Childcare
06.2011 - Current

Cashier Team Lead

HEB
08.2006 - 05.2015

Teller Manager

Bank of America
10.1999 - 08.2008

High School Diploma -

Central Union High

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Marci Ferguson