Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marci Figueroa

Waukegan,IL

Summary

Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Human Resources Coordinator

Chicago Botanic Garden
01.2019 - Current
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Assisted with recruitment such as drafting offer letters.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Translated internal memos

Membership and Visitor Experience Associate

Chicago Botanic Garden
08.2017 - 01.2019
  • Resolved customer problems and complaints.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Associate

Event Network
05.2013 - 08.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained staff on operating procedures and company services.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.

Education

College of Lake County

High School Diploma - undefined

Waukegan High School
2007

Skills

  • Background Checks
  • Onboard New Hires
  • HR Support
  • Recordkeeping
  • Temporary and Seasonal Employees
  • Hiring and Terminations
  • Microsoft Office
  • Audit Facilitation
  • E-Verify
  • ADP HRIS
  • Computer Skills
  • Office Supplies and Inventory
  • Employee Support

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Coordinator

Chicago Botanic Garden
01.2019 - Current

Membership and Visitor Experience Associate

Chicago Botanic Garden
08.2017 - 01.2019

Customer Service Associate

Event Network
05.2013 - 08.2017

College of Lake County

High School Diploma - undefined

Waukegan High School

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Marci Figueroa