Marci Hams
Upland,CA
Summary
Dynamic healthcare professional with over 18 years of acute bedside care experience, specializing in telemetry and medical-surgical nursing. Proven track record as an innovative Clinical Manager and Director, complemented by a strong academic background as a Clinical Instructor and Clinical Coordinator. Expertise in patient care, critical thinking, and effective communication fosters a collaborative team environment focused on achieving optimal patient outcomes. Committed to delivering efficient and compassionate care in fast-paced settings, with a solid foundation in medical procedures, patient assessments, and care coordination.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Clinical Unit RN Director Med-Surgery & Telemetry
Dignity Health-Community Hospital of San Bernardino-San Bernardino, CA
01.2025 - Current
- Oversaw budgeting and payroll operations to align with organizational objectives.
- Designed and integrated streamlined operational processes to drive efficiency and effectiveness.
- Supervised nursing staff to uphold organizational standards and optimize patient care services.
- Engaged with healthcare teams to synchronize operational practices with targeted patient experience outcomes.
- Evaluated grievance complaints by performing detailed chart reviews to identify areas for improvement in safety protocols.
- Achieved improved patient care standards and operational efficiency through active participation in stroke, VTE, medication reconciliation, code blue, HAI, and sepsis committees. Advanced interdisciplinary teamwork to enhance healthcare delivery effectiveness.
- Achieved significant improvements in employee satisfaction through strategic engagement initiatives. Enhanced team motivation by implementing activities that fostered collaboration. Established a supportive workplace culture that encouraged active employee participation and feedback.
- Mentored junior nursing staff, enhancing team competencies and promoting adherence to best practices in patient care.
- Implemented quality improvement initiatives that streamlined nursing workflows, increasing efficiency in patient care delivery.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Clinical Unit RN Manager/Med-Surgery & Telemetry
Dignity Health-Community Hospital of San Bernardino-San Bernardino, CA
01.2015 - 01.2025
- Oversight of busy med-surg and telemetry units, managing greater than 140 staff.
- Maintaining quality health care to attain corporate and quality benchmarks.
- Team motivation and professional development
- Coping with a variety of staffing/personnel issues, working with collective bargaining agreement
- Maintaining staff education and current certifications
- Monitoring budget, finance, and overtime goals
- Staff accountability with implementation of new processes
- Collaboration with a strong shared governance/staff driven approach to unit change and development of new processes.
- Maintaining nurse ratios and appropriate staffing
- Emphasis on delivery of safe and effective interventions
Clinical Instructor and Clinical Coordinator
M San Jacinto College-Menifee, CA
01.2014 - 01.2016
- Contribute extensive knowledge along with strong leadership and communication skills toward providing expert guidance to nursing students in hospital settings.
- Actively mediate between faculty and healthcare partners to ensure facilities compliance with clinical rotation requirements for all students.
- Effectively identify and address any training-related issues for prompt resolution.
Clinical RN II/Charge Nurse
Dignity Health-Community Hospital of San Bernardino-San Bernardino, CA
01.2009 - 01.2015
- Manage busy telemetry unit caring for critically ill patients, from maintaining census and communicating with physicians to the development and delivery of optimal care plans. Addressing and resolving both staff and patient issues
- Provide quality direct care spanning assessments and cardiac patient monitoring through medications administration, wound care, post-surgical care, and ICCU float nurse.
Student Nurse/Certified Nursing Assistant
Dignity Health-Community Hospital of San Bernardino
01.2007 - 01.2009
- Providing excellent bedside care and assisting the nursing staff as needed
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
Medical Assistant/Patient Services Lead/Urgent Care Lead
Community Medical Group-Riverside, CA
01.1987 - 01.2007
- Provided both front and back-office support to multiple surgeons for busy orthopedic offices, with responsibilities ranging from scheduling surgeries, managing private insurance, and Workers’ Compensation authorizations. Coordinating surgeons’ personal schedules, conducting patient testing, and assisting surgeons with medical procedures
Education
Master of Science Degree - Leadership and Management
Western University of Health Sciences
Pomona, CA01.2014
Associate Degree - Nursing
Riverside Community College
Riverside, CA01.2008
Nursing Undergrad Course Requirements - Nursing
California State University San Bernardino
San Bernardino, CA01.2005
Skills
- Strong clinical judgment
- Patient education and counseling
- Patient and family advocacy
- Compassion and empathy
- Nursing staff leadership
- Team coordination
- Complex Problem-solving
- Relationship building
- High level of autonomy
- Patient relations
- Managing deadlines
Affiliations
- Member, American Critical Care Association
- Member, Women of Dignity Health
- Member, Dignity Health Southwest Division, Med Surg
Certification
- RN License #744353, California Board of Nursing; active
- MSN with emphasis in Leadership and Management; awarded 2014.
- Progressive Critical Care Certification (PCCN/AACN); 2014-2026
- ACLS/BLS Certification; 2025-2027
- Arrhythmia Certification; 2014-active
Languages
Spanish
Limited Working
Timeline
Clinical Unit RN Director Med-Surgery & Telemetry
Dignity Health-Community Hospital of San Bernardino-San Bernardino, CA
01.2025 - Current
Clinical Unit RN Manager/Med-Surgery & Telemetry
Dignity Health-Community Hospital of San Bernardino-San Bernardino, CA
01.2015 - 01.2025
Clinical Instructor and Clinical Coordinator
M San Jacinto College-Menifee, CA
01.2014 - 01.2016
Clinical RN II/Charge Nurse
Dignity Health-Community Hospital of San Bernardino-San Bernardino, CA
01.2009 - 01.2015
Student Nurse/Certified Nursing Assistant
Dignity Health-Community Hospital of San Bernardino
01.2007 - 01.2009
Medical Assistant/Patient Services Lead/Urgent Care Lead
Community Medical Group-Riverside, CA
01.1987 - 01.2007
Associate Degree - Nursing
Riverside Community College
Master of Science Degree - Leadership and Management
Western University of Health Sciences
Nursing Undergrad Course Requirements - Nursing
California State University San Bernardino