Marci Harshberger
Bangor,PA
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager/ Bartender
Pennsylvania Roadhouse
05.2021 - 07.2024
- Managed budget implementations, employee reviews, training and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Virtual Educator
Itutor
01.2023 - 05.2024
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Sales Coordinator/ Event Planner
Inn Ayt Mystic
02.2018 - 09.2021
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
Night Time Lead Bartender
Little Galapagos
02.2020 - 08.2021
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bar Manager/ Events Coordinator
Submarine Veterans Club
01.2019 - 06.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Inn At Mystic/harbour House Restaurant
05.2018 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Substitute Teacher
Ligonier Valley School District
01.2009 - 04.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Adolescent Group Home Transition Case Manager
Sound Community Services
04.2010 - 07.2013
- Supported clients in identifying personal strengths, overcoming barriers, and achieving long-term goals during the transition process.
- Established trust with clients through empathetic listening, open communication, and consistent follow-up on case progress.
- Provided ongoing education for clients regarding available resources, services, and opportunities within their community.
- Collaborated with multidisciplinary teams to develop comprehensive transition plans tailored to each client''s unique needs.
- Maintained detailed case records to ensure accuracy and confidentiality of all client information.
Drug and Alcohol Counselor
Med Tech Rehabilitation
01.2012 - 03.2013
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
Education
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University, Fayette Campus
05.2010
Master of Arts - Education
University of Phoenix
01.2010
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Verbal and written communication
- Training and coaching
Certification
RAMP Manager Training
RAMP serv safe
Food Safety Manager
RAMP Manager Certified
Manager credentialed for SERV Safe, RAMP, and Food Safety
Timeline
Virtual Educator
Itutor
01.2023 - 05.2024
General Manager/ Bartender
Pennsylvania Roadhouse
05.2021 - 07.2024
Night Time Lead Bartender
Little Galapagos
02.2020 - 08.2021
Bar Manager/ Events Coordinator
Submarine Veterans Club
01.2019 - 06.2021
Bartender
Inn At Mystic/harbour House Restaurant
05.2018 - 08.2020
Sales Coordinator/ Event Planner
Inn Ayt Mystic
02.2018 - 09.2021
Drug and Alcohol Counselor
Med Tech Rehabilitation
01.2012 - 03.2013
Adolescent Group Home Transition Case Manager
Sound Community Services
04.2010 - 07.2013
Substitute Teacher
Ligonier Valley School District
01.2009 - 04.2016
Master of Arts - Education
University of Phoenix
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University, Fayette Campus