Marci Henkel
McKeesport,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Self-driven office worker accomplished at enhancing efficiency of workflow while maintaining cost effectiveness. Excellent communicator with proven to maintain positive, professional relationships with staff and clients. Expertise in policy implementation and payroll processing.
Overview
27
27
years of professional experience
Work History
Assistant Business Office Manager/Medicaid Liason
Baldwin Health Center
1717 Skyline Drive, Pittsburgh. PA 15135
04.2007 - 03.2024
- Handled customer inquiries professionally while providing exceptional service that exceeded expectations.
- Developed and maintained effective relationships with the Medicaid office to get Medicaid applications approved in a timely manner.
- Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Provided critical support during periods of rapid growth or change by adapting quickly to evolving business needs.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Maintained up-to-date knowledge of federal and state regulations, adapting processes accordingly for compliance purposes.
- Contributed to departmental goals by consistently meeting or surpassing individual productivity targets and deadlines.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Conducted comprehensive client interviews to gather necessary information for accurate program eligibility determination.
- Provided exceptional customer service to Medicaid applicants, addressing inquiries and troubleshooting issues as they arose.
- Interpreted complex regulations and guidelines, ensuring accurate application of Medicaid policies for each case.
- Managed high caseloads efficiently while maintaining strict attention to detail and prioritizing tasks based on urgency.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Verified insurance eligibility and coverage for patients.
Cashier and General Office
Scott Electric
Pittsburgh, PA
10.1996 - 04.2007
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Medical Coder
UPMC Presbyterian Hospital
Pittsburgh, PA
01.2004 - 04.2004
- Reviewed medical records in the ER and coded the medical record to get the utmost payment from the insurance companies.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Contributed to revenue growth by identifying undercoded services for proper reimbursement.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Achieved reliable classification consistency among coders via participation in regular code review sessions.
Education
No Degree - Accounting
CCAC
West Mifflin, PACertificate - Medical Coding
Bidwell Training CENTER
Pittsburgh, PA01.2004
Skills
- Service Coordination
- Records Management
- Process Improvement
- Business recordkeeping
- Critical Thinking
- Office Management
- Scheduling and calendar management
- Microsoft Office
- Attention to Detail
- Vendor relationships
- Documentation and control
- Operational Reporting
- Workflow Planning
- Relationship Building
- Data Entry
- Business Administration
- Invoice Processing
- Accounts Receivable
- Administrative Support
- Active Listening
- Credit and collections
- Office Administration
- Time Management
- Data retrieval systems
- Business operations management
- Appeals Handling
- Eligibility Determination
- Medicaid knowledge
- Medicaid Expertise
- Application support
- Documentation and paperwork
- Application processing
- Effective communication skills
- Multitasking Abilities
Timeline
Assistant Business Office Manager/Medicaid Liason
Baldwin Health Center
04.2007 - 03.2024
Medical Coder
UPMC Presbyterian Hospital
01.2004 - 04.2004
Cashier and General Office
Scott Electric
10.1996 - 04.2007
No Degree - Accounting
CCAC
Certificate - Medical Coding
Bidwell Training CENTER