Marci Hutchinson
Gloucester City,NJ
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication. Recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, and Microsoft Word. Ability to hire, train, motivate, and supervise customer service employees. Works independently in a office setting and remotely. A team player, very highly motivated. Dependable, self-reliant, motivated
Overview
19
19
years of professional experience
Work History
Project Manager
Shields Facilities Maintenance
09.2021 - Current
- Manages projects from start to completion
- Works successfully with clients and providers
- Schedules appointments, demos, and meetings for clients, locations, and providers
- Processes invoices and accounting documents for providers payment
- Uses Microsoft for documents, Microsoft teams, and manages emails
- Meets deadlines
- Works independently
- Employee of the month December 2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Senior Manager of Operations
NEST International
04.2012 - 08.2021
- Cross trained and provided back up for customer service representatives
- Managed quality communication, customer support service representative when needed
- Promptly responded to general inquirers from members, staff, and clients via email, faxes
- Help build numerous successful teams and roll outs
- Managed budget for clients along with staffing
- Handled client documentation, time cards, time off, and overtime
- Worked successfully in the office and remotely while monitoring a team of 40+ employees
- Led change management efforts to successfully implement new technologies and systems across the organization.
- Created an environment of continuous learning by encouraging team members to pursue professional development opportunities.
- Enhanced customer satisfaction by focusing on continuous improvement of products and services.
- Facilitated staff training programs to ensure employees were knowledgeable about the latest industry trends, best practices, and tools required for their roles.
- Boosted revenue growth with strategic business development initiatives.
- Revamped reporting structures to provide more accurate insight into departmental performance metrics.
- Reduced costs while maintaining quality through effective resource allocation and budget management.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored team members, fostering a culture of professional growth and development.
- Managed cross-functional teams for maximum efficiency and collaboration.
- Streamlined operations by implementing efficient processes and workflow strategies.
- Collaborated with senior leaders to develop long-term strategic plans for the organization''s success.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Established and monitored quality assurance standards to achieve operational excellence.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Rising Star Award 2012
- Shining Star Award 2013
- Perfect attendance 2012-2020
- Specialized in trades such as HVAC, plumbing, electrical, general contracting, flooring, janitorial, and handyman work
Customer Service Representative
Shoprite of Brooklawn
05.2010 - 04.2012
- Maintained up to date knowledge of store policy regarding payments, returns, and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Organized weekly sales reports for the sale department to track product success
- Trained new employees quarterly
- Created new processes and systems for increasing customer service satisfaction
- Maintained adequate cash supply in drawers in multiple checkout stations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Teacher’s Assistant
Cold Springs School
01.2006 - 06.2008
- Helped children with their homework
- Carried out administrative tasks
- Supervised group activities
- Supported teacher in managing classroom behavior
- Helped children who needed extra support to complete task
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
Education
Bachelor’s - Liberal Arts
Rowan University
01.2012
Dean’s List -
Gloucester County College
01.2010
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Project tracking
- Relationship building
- Strategic planning
- Schedule management
- Staff management
- Work flow planning
- Budgeting and forecasting
- Client relations
- Customer relations
- Performance evaluations
Timeline
Project Manager
Shields Facilities Maintenance
09.2021 - Current
Senior Manager of Operations
NEST International
04.2012 - 08.2021
Customer Service Representative
Shoprite of Brooklawn
05.2010 - 04.2012
Teacher’s Assistant
Cold Springs School
01.2006 - 06.2008
Bachelor’s - Liberal Arts
Rowan University
Dean’s List -
Gloucester County College
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