Marci Jeffers

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Identified appropriate marketing channels and target customers for campaigns.
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
• Worked closely with in-house design team to develop visuals for content.
• Researched and evaluated potential new markets and products.

I prepare pizzas and put them into the oven as well as put brownies ,cookies, pasta, breadsticks and cheesesticks, cinnamon sticks and chocolate bunkers into the oven.

• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Answered customer questions about hours, seating, and menu information.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Checked in with servers to confirm preparedness before seating customers.
• Reported problematic guests to management to foster safe and pleasant environment.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Relayed guest comments or suggestions to manager on duty for further action.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Checked guests' identification before serving alcoholic beverages.
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Served food and beverages promptly with focused attention to customer needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Grilled meats and seafood to customer specifications.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Checked food temperature regularly to verify proper cooking and safety.
• Plated and presented all dishes to match established restaurant standards.
• Produced adequate amounts of mise en place to make meal preparation easier.
• Prepared and cooked full course meals based on restaurant recipes and specifications.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Followed health, safety and sanitation guidelines while preparing and serving food.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Answered customers' questions, recommended items, and recorded order information.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Inspected dishes and utensils for cleanliness.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Checked guests' identification before serving alcoholic beverages.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Bussed and reset tables to keep dining room and work areas clean.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Processed orders and sent to kitchen employees for preparation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Served food and beverages promptly with focused attention to customer needs.
• Seated customers in timely manner by managing reservations and waitlists skillfully.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Addressed customer needs and made product recommendations to increase sales.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Handled cash with high accuracy and took care to check bills for fraud.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.

• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Developed and maintained client databases to track customer service interactions and evaluate service quality.
• Negotiated with insurers to secure industry-leading health insurance coverage for clients.
• Compiled and maintained client records to monitor health insurance policies and premiums paid.
• Monitored changes in health insurance laws and regulations to verify continuous compliance.
• Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
• Educated clients about health insurance coverage options, benefits and costs.

• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Delivered services to customer locations within specific timeframes.
• Developed and maintained courteous and effective working relationships.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Used POS system to enter orders, process payments and issue receipts.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Processed refunds and exchanges in accordance with company policy.
• Performed cash, card and check transactions to complete customer purchases.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Worked with chef to prepare daily food specials and other supplies.
• Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
• Prepared food orders to support waitstaff and other team members.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Followed recipes closely for consistent taste, quality and presentation.
• Monitored food quality and temperature for safe consumption.
• Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
• Worked on salads, desserts and meat preparation to increase kitchen speed.

• Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
• Assisted in development of sustainable agricultural practices and policies to reduce waste.
• Utilized chemical and non-chemical methods to protect crops from weeds and pests.
• Enforced proper storage of crops, fertilizers and materials used in agricultural production.
• Monitored livestock health and administered medication and vaccinations at established intervals.
• Identified, isolated and treated diverse pests and diseases in crops and livestock.
• Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
• Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.

• Maintained inventory of all saleable items.
• Cleaned up gas and other spills in accordance with spill procedures.
• Maintained clean and orderly work station.
• Facilitated sales of services and goods.
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Responded to all customer inquiries thoroughly and professionally.