Marci Dawson
Aurora,MO
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
23
23
years of professional experience
Work History
RN Case Manager/ Admitting Nurse
Seasons Hospice & Palliative Care And Seasons Hospice
03.2022 - 02.2025
- Coordinated comprehensive care plans for patients in hospice settings.
- Assessed patient needs and developed individualized treatment strategies.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Monitored patient progress and adjusted care plans as necessary.
- Educated families on end-of-life options and support services available.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
Director of Nursing
Lawrence County Nursing Center
03.2021 - 02.2022
- Led nursing staff in implementing patient care protocols to enhance service delivery.
- Developed and maintained quality assurance programs ensuring compliance with healthcare regulations.
- Streamlined staffing processes to improve nurse-patient ratios and operational efficiency.
- Facilitated training sessions for nursing staff on best practices and new technologies.
- Oversaw budget management for nursing department, optimizing resource allocation effectively.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
RN Case Manager
Seasons Hospice & Palliative Care And Seasons Hospice
12.2017 - 02.2021
- Facilitated communication between healthcare providers, patients, and families.
- Implemented quality improvement initiatives to enhance patient outcomes.
- Mentored junior staff on case management best practices and protocols.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
RN Case Manager/ On Call Nurse
Three Rivers Hospice And Palliative Care
02.2016 - 12.2017
- Coordinated patient care plans in collaboration with interdisciplinary teams.
- Assessed patient needs to develop tailored hospice and palliative care strategies, and relay any needs or changes to interdisciplinary team.
- Monitored patient progress, adjusting care plans based on evolving health conditions.
- Educated patients and families on end-of-life options and available resources.
- Triage after hours phone calls and needs that clients had, as well as direct visits related to calls received.
LPN Charge Nurse
Missouri Veterans Home
02.2016 - 05.2016
- Supervised nursing staff to ensure high-quality patient care standards.
- Facilitated communication between healthcare teams for coordinated patient management.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
LPN Assistant Team Leader (ADON)
Access Home Care And Hospice
09.2007 - 02.2016
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Maintained accurate patient records in compliance with regulatory standards.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Assisted with admissions, appointments, transfers, and discharges.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
- Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
- Contributed to quality improvement initiatives by providing feedback on care processes and patient experiences.
LPN Charge Nurse
Lawrence County Manor
09.2001 - 08.2007
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
Education
Associate of Science - Nursing
Crowder College
Neosho, MO02-2017
Associate of Arts - Licensed Practical Nursing
Ozarks Technical Community College
Springfield, Missouri, MO12-2000
High School Diploma -
Aurora High School
Aurora, MO01-1994
Skills
- Care coordination
- Strong clinical judgment
- Staff management
- Clinical assessment
- Quality improvement
- Patient management
- Care plan development
LHC Hospice Division 2011 Employee of the Year
Nominated by local team employees and also by nationwide corporate level team.
Timeline
RN Case Manager/ Admitting Nurse
Seasons Hospice & Palliative Care And Seasons Hospice
03.2022 - 02.2025
Director of Nursing
Lawrence County Nursing Center
03.2021 - 02.2022
RN Case Manager
Seasons Hospice & Palliative Care And Seasons Hospice
12.2017 - 02.2021
RN Case Manager/ On Call Nurse
Three Rivers Hospice And Palliative Care
02.2016 - 12.2017
LPN Charge Nurse
Missouri Veterans Home
02.2016 - 05.2016
LPN Assistant Team Leader (ADON)
Access Home Care And Hospice
09.2007 - 02.2016
LPN Charge Nurse
Lawrence County Manor
09.2001 - 08.2007
Associate of Science - Nursing
Crowder College
Associate of Arts - Licensed Practical Nursing
Ozarks Technical Community College
High School Diploma -
Aurora High School