Marci McGuire Moore
Rathdrum,ID
Summary
Dynamic professional with a rich background in customer service and veterinary care, notably at Hayden Pet Medical Center. Excelled in relationship building and problem-solving, enhancing client satisfaction and streamlining operations. Skilled in Microsoft Office Suite and quality assurance, with a proven track record of exceeding service standards and fostering team collaboration.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
23
23
years of professional experience
Work History
Vet/CSR
Hayden Pet Medical Center
08.2023 - Current
- Answer phones
- Scheduling
- Help with client concerns
- Assist the doctor
- Able to give IM, IV and SQ injection
- Filled prescriptions
- Radiology
- Lab analysis
- Skin and ear cytologies
- Bloodwork
Nanny
The Singleton Family
03.2020 - 01.2023
- Worked with children ages 3 months, 3 years, 6 years and 8 years when I started.
- Arrived in the morning to get the kids ready for school ( the 6 and 8 year Old), then took them to school
- Took care of the other two children while the others were at school
- I engaged in learning activities with the younger ones as well as outdoor play.
- Picked up kids from school and took them to their other actives.
- Cooked dinner every night
- Engaged with children on age-appropriate level.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted with light housekeeping duties as well as running errands.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
Vet Tech/CSR
Reagor Pet Hospital
03.2018 - 02.2020
- Scheduling
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Help with client concerns
- Assist the doctor
- Able to give IM, IV and SQ injection
- Filled prescriptions
- Radiology
- Lab analysis
- Skin and ear cytologies
- Bloodwork
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Nanny
Erickson Y Garza Family
03.2014 - 03.2017
- Worked with kids 11, 11, 12, and 14
- Dropped off and picked up kids to and from schedule
- Helped with homework
- Helped with the farm animals as well
- Meal prep and cleaned the house as well as laundry
- Engaged with children on age-appropriate level.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
Wells Fargo Customer Service Specialist II
Wells Fargo
03.2013 - 05.2014
- Assisted clients with new applications
- Providing customer with existing loans
- Designed layouts for training material
- Maintained reports through excel
- Set up power point presentations
- Reviewed credit reports, appraisals, flood certification and preliminary title reports on a daily basis
- Responded to inquiries from clients, advisors and vendor partners regarding status of loans in progress
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
Freelance Graphic Designer
Wish Designs
04.2006 - 02.2013
- Met with clients to determine the scope of a project
- Creating visual elements like logos, original images, and illustrations
- Designed layouts, including selecting colors, images, and typefaces
- Presented design concepts to clients
- Incorporated changes recommended by clients
- Reviewed designs for errors before printing or publishing them
- Communicated with various departments to understand their graphic needs
- Worked independently and cooperatively with the marketing team
- Developed creative design for print materials, brochures, banners, and signs.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects before rollout.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Home Equity Operation Processor III
Wells Fargo
01.2002 - 01.2006
- Quality assurance
- Processed loans
- Contacted clients
- Scheduled appointments
- Memos, letters, and reports
- Maintained managers calendar
- Loan sales
- Reviewed credit reports, appraisals, flood certifications
- Held a pipeline of 45 to 55 per month
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Met production targets and tight deadlines by collaborating closely with team members.
- Prepared reports and technical documentation of day-to-day production processes.
- Collaborated with other departments to optimize production workflows.
Education
Bachelor of Science - Graphic Design
Full Sail University
Winter Park, FL11-2015
Skills
- Call center experience
- Scheduling
- Product knowledge
- Staff training
- POS systems expert
- Escalation management
- Medical terminology
- Calendaring
- Punctuality and reliability
- Relationship building
- Report creation
- Decision-making
- Executive management support
- Calm demeanor
- Process optimization
- Call management
- Courteous demeanor
- Quality control
- Brand representation
- De-escalation techniques
- Conflict resolution
- Call center operations
- Payment processing
- Typing proficiency
- Project management
- Multitasking and organization
- Filing
- Email management
- Opening and closing accounts
- Adaptability and flexibility
- Credit card payment processing
- Grammar
- Microsoft outlook
- Customer relations
- Member account management
- Service standard compliance
- Microsoft PowerPoint
- Client relations
- Team collaboration
- Building rapport
- Quality assurance controls
- Delivery scheduling
- Verbal and written communication
- Problem-solving
- Spreadsheets
- Reading comprehension
- Time management
- Follow-up skills
- Team development
- Microsoft Office Suite
- Task prioritization
- Customer service
- Appointment scheduling
- Inbound and outbound calling
- Stress management
- Account management
- Critical thinking
- Proofreading
- Paperwork processing
- Clerical support
- Positive and professional
Timeline
Vet/CSR
Hayden Pet Medical Center
08.2023 - Current
Nanny
The Singleton Family
03.2020 - 01.2023
Vet Tech/CSR
Reagor Pet Hospital
03.2018 - 02.2020
Nanny
Erickson Y Garza Family
03.2014 - 03.2017
Wells Fargo Customer Service Specialist II
Wells Fargo
03.2013 - 05.2014
Freelance Graphic Designer
Wish Designs
04.2006 - 02.2013
Home Equity Operation Processor III
Wells Fargo
01.2002 - 01.2006
Bachelor of Science - Graphic Design
Full Sail University
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