Marci Orris

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Educated customers on company systems, form completion and access to services.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Entered leads into their database systems.
• Got promoted from a Call Center Representative to Administrator Assistant.

Aided customers in accessing items beyond their reach.

Directed team with detailed guidance on shift responsibilities.

Reconciled cash transactions to maintain financial accountability.

• Kept work areas neat, clean and free from debris.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Stocked shelves, racks, and cases with new or transferred merchandise.
• Greeted customers and directed to requested products.
• Followed orders precisely for correct items, sizes and quantities.
• Interacted with guests in friendly and knowledgeable way.
• Worked with cash, debit and credit cards at the register.

• Supervised children's daily activities, ensuring safety and engagement.
• Prepared nutritious meals, accommodating dietary restrictions and preferences.
• Communicated regularly with parents about children's progress and behavior.
• Played games, worked on puzzles, and read books to young children.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Bussed and reset tables to keep dining room and work areas clean.
• Inspected dishes and utensils for cleanliness.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.