Marci Palmer
Office Manager / Receptionist
Wellsville,MO
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
9
9
years of professional experience
Work History
Office Manager
Back To Health Chiropractice & Wellness
03.2015 - 04.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw quality control and productivity rates to increase revenue and production times.
Operations Manager
Golds Gym
08.2011 - 03.2014
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Interacted well with Team and customers to build connections and nurture relationships.
- Managed 67 team members across 12 departments, resulting in increase in annual revenue.
Education
High School Diploma -
South Summit
Kamas, UT05.1988
Skills
- Customer Relations
- Business Administration
- Team Player
- Excellent Multitasking Abilities
- Staff Training
- Human Resources
- Microsoft Office
- Organizational Skills
- Scheduling
Timeline
Office Manager
Back To Health Chiropractice & Wellness
03.2015 - 04.2021
Operations Manager
Golds Gym
08.2011 - 03.2014
High School Diploma -
South Summit
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