Marci Ricks
Princeton,NC
Summary
I have successfully completed the ServSafe exam, i am servsafe certified. I also have experience in medical billing, patient access, appointment setting and clerical experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Co-Manager/Manager
Bojangles'
12.2022 - Current
- Manage a shift of 20-25 employees ensuring the customer experience
- Controlling p&l all weekly functions and reports
- Assists in hiring/interviewing
- All employees following company requirements
Patient Access Representative
IBM
04.2022 - Current
- I receive rejected insurance claims for medications
- I am responsible for calling insurance companies directly to get the invoices paid
- If then the insurance will not pay for the medication that the patient has received, I contact the patient and make them aware of the bill coming in the mail at their responsibility
- I am given around 20 cases per day, I navigate through multiple applications at once to gather all my information and make the necessary outbound calls
National Contact Center Agent WAH
Enhanced Resource Centers
02.2022 - 06.2022
- I assist in outbound calls, inbound calls and online applications for Wells Fargo home mortgage
- I gather information for the home mortgage consultants and then transfer our customers to the proper consultant
- When working inbound I assist callers with questions regarding their Wells Fargo services and ensure I send them to the correct department
- Left for maternity leave and was offered a better opportunity at a new company
Business Retention Specialist
Spectrum
04.2021 - 12.2021
- I am a call center representative
- I take an average of 30 calls per day and assist all customers with pricing issues and removing and disconnecting services
General Manager
Sonic Drive-In
07.2020 - 04.2021
- Managing around 25-33 employees
- 6 assistant managers and 1 assistant GM
- Weekly paperwork bimonthly payroll
- Regular upkeep on restaurant
- Time management for labor and sales
- Scheduling
- Overall overseeing the entire store
Assistant General Manager
Sonic Drive In
07.2019 - 07.2020
- I am responsible for bi-weekly full inventory of the entire store
- Occasionally making crew schedules
- Properly ordering food trucks to par
- I am also the hiring manager so I conduct all interviews and oversee any hiring
- We are given an allowed labor to run for the entire month so I am very familiar with running labor and profit management
Shift Manager
Taco Bell
11.2017 - 05.2019
- Running shift of 5-7 employees
- Truck orders
- Cash and safe handling
Education
High school diploma -
Skills
- Labor Cost Analysis
- Profit & Loss
- Interviewing
- Restaurant Management
- Management
- Kitchen Management Experience
- POS
- Pricing
- Payroll
- Forecasting
- Recruiting
- Medical Records
- Microsoft
- Data entry
- Patient access
Certification
ServSafe, 03/01/22, 03/01/27
Additionalinformation - Notes
Serv safe certified.
Timeline
Co-Manager/Manager
Bojangles'
12.2022 - Current
Patient Access Representative
IBM
04.2022 - Current
National Contact Center Agent WAH
Enhanced Resource Centers
02.2022 - 06.2022
Business Retention Specialist
Spectrum
04.2021 - 12.2021
General Manager
Sonic Drive-In
07.2020 - 04.2021
Assistant General Manager
Sonic Drive In
07.2019 - 07.2020
Shift Manager
Taco Bell
11.2017 - 05.2019
High school diploma -
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