Marci Sutherland
Monroe,LA
Summary
Dynamic Medical Records Specialist with proven expertise in medical records management and patient confidentiality at InfoStat LLC. Adept at processing subpoenas and conducting audits to enhance reimbursement rates. Recognized for exceptional communication skills and a commitment to outstanding customer service, ensuring compliance with HIPAA regulations and efficient office operations.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Healthcare professional with strong foundation in medical documentation and patient record management. Known for reliability and adaptability in dynamic healthcare environments. Adept in data entry, coding, and compliance, while fostering collaborative team atmosphere.
Experienced with legal research, drafting legal documents, and case management. Utilizes organizational skills and attention to detail to ensure accuracy and compliance with legal standards. Knowledge of legal procedures and effective communication skills to support attorneys in achieving favorable outcomes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented medical records professional with advanced knowledge of medical terminology, procedural codes, and billing practices. Known for diligently checking records and resolving discrepancies. Dedicated professional skilled in organizing, validating and transferring records. Expert in EHR and learns new programs, systems and policies quickly to maximize contributions.
Overview
7
7
years of professional experience
Work History
Medical Records Specialist
InfoStat LLC
04.2024 - 07.2025
- Performed audits on patient accounts to ensure proper coding and billing procedures were followed for maximum reimbursement rates.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
Legal Assistant
Reichman Law Firm, LLC
09.2021 - 04.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
- Contributed to positive team dynamics within the firm by collaborating effectively with colleagues in both legal support roles and attorney positions.
- Supported attorneys during trials by creating trial exhibits, preparing witness binders, and tracking essential documentation throughout proceedings.
- Developed strong relationships with opposing counsel, fostering cooperation during discovery processes and negotiation efforts.
- Drafted and reviewed legal documents such as pleadings, motions, and discovery requests to ensure accuracy and compliance with court rules.
- Created and printed legal documents for attorneys to review.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Legal Assistant
Thomas B. Wahlder Personal Injury Attorney
02.2021 - 09.2021
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Facilitated client meetings, taking detailed notes to ensure accurate record-keeping and follow-up actions.
- Expedited completion of routine tasks by implementing efficient administrative procedures such as scheduling appointments, managing calendars, and coordinating travel arrangements for attorneys.
- Assisted in trial preparation, organizing exhibits and witness lists for optimal efficiency during proceedings.
- Wrote and filed pleadings with court on schedule to maximize case success.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Medical Assistant/Receptionist
Red River Dermatology
06.2018 - 02.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained strict sterilization protocols for all instruments and surfaces, ensuring a safe environment for both patients and staff members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Education
High School Diploma -
Minden High School
Minden, LA05.2009
Skills
- Medical records management
- Insurance verification
- Medical office procedures
- Medical records filing
- HIPAA expert
- Records organization
- Telephone etiquette
- Medical office administration
- Processing of subpoenas
- File organization
- Data entry
- Meeting coordination
- Medical records auditing
- Release of information
- Patient confidentiality
Timeline
Medical Records Specialist
InfoStat LLC
04.2024 - 07.2025
Legal Assistant
Reichman Law Firm, LLC
09.2021 - 04.2024
Legal Assistant
Thomas B. Wahlder Personal Injury Attorney
02.2021 - 09.2021
Medical Assistant/Receptionist
Red River Dermatology
06.2018 - 02.2020
High School Diploma -
Minden High School
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