MARCI TAKS
South Burlington,VT
Summary
Senior Client Manager dedicated to various clients by performing strategic and tactical client support associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and service information and resolving any emerging problems clients might face with various facets of Human Resources and Group Benefits. Delivers excellent client services while building and maintaining client relationships. Strong people management skills offering a 35+ year track record of cultivating customer loyalty and retention.
Overview
29
29
years of professional experience
Work History
Senior Client Manager
Hickok & Boardman HR Intelligence
Burlington, Vermont
01.2002 - Current
- Maintain largest book of business with assigned clients of 25-33 at any given time
- Manage existing client renewals, keeping accounts, information, and documents in conformance with compliance standards
- Build Client, Carrier, and Vendor relationships to retain new and existing business
- Recommend new products to clients and maintain solutions-oriented problem-solving for long-term client relationships
- Maintain high level of understanding regarding industry trends, legislation, compliance, and available IT solutions
- Analyze client data reports to ascertain renewal risk while assessing account trends
- Prepare sales presentations and monthly reports for clients
- Assess client needs and developed plans to address current and future objectives adequately
- Evaluate customer problems implement resolutions, and follow up with clients to manage additional problems and maintain satisfaction
Senior Technical Recruiter (Contract)
Charles Schwab (through Computer Resources Group)
San Francisco, CA
02.2000 - 04.2001
- Actively managed between fifteen and thirty active technology-based requisitions
- Responsible for all aspects of recruiting process for technical positions working with all levels of IT leadership, from Senior Managers to SVPs within Charles Schwab
- Operated as trusted advisor and subject matter expert to build strong and credible relationships with internal senior leaders, hiring managers
- Partnered with hiring managers to ascertain hiring needs and subsequently provided candidate recommendations
- Wrote and posted technical job descriptions
- Utilized various sourcing strategies to identify high-quality candidates
- Sourced and selected applicants for technical positions within company
- Pre-screened resumes prior to sending them to corporate hiring managers for consideration
- Referred candidate resumes to internal hiring managers for evaluation and submission
- Ensured completion of background investigation and potential Visa needs
- Assisted hiring managers with positioning of competitive offer
- Extended offers and facilitate close of candidate
Senior Technical Recruiter
Advanced Technology Solutions
Redwood Shores, CA
07.1999 - 02.2000
Senior Technical Recruiter
Magley & Associates
San Francisco, CA
08.1998 - 07.1999
Manager, Technical Recruiters
Computer Resources Group
San Francisco, CA
01.1997 - 06.1998
Senior Technical Recruiter
Computer Resources Group
San Francisco , California
02.1994 - 12.1996
Technical Recruiter
GW Consulting
San Francisco, California
02.1993 - 11.1994
Education
Bachelor of Science - Business
University of South Florida
Tampa, FloridaSkills
- Client Needs Assessment, Advocacy and Satisfaction
- Benefits Administration and Coordination
- Bid Request Management
- Administration and Reporting
- Team Support
- Service Quality
- Client Retention Strategies
- Understanding Client and Team Needs
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Building Client Trust and Loyalty
Timeline
Senior Client Manager
Hickok & Boardman HR Intelligence
01.2002 - Current
Senior Technical Recruiter (Contract)
Charles Schwab (through Computer Resources Group)
02.2000 - 04.2001
Senior Technical Recruiter
Advanced Technology Solutions
07.1999 - 02.2000
Senior Technical Recruiter
Magley & Associates
08.1998 - 07.1999
Manager, Technical Recruiters
Computer Resources Group
01.1997 - 06.1998
Senior Technical Recruiter
Computer Resources Group
02.1994 - 12.1996
Technical Recruiter
GW Consulting
02.1993 - 11.1994
Bachelor of Science - Business
University of South Florida
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