Open To Work
Marci Ward
Analyst
Lancaster,OH
Work Preference
Summary
Dynamic analyst skilled in data analysis and project management, adept at identifying performance trends that drive strategic decisions. Proven ability to enhance client experiences and exceed performance metrics while coordinating cross-functional teams to ensure project success.
Overview
11
11
years of professional experience
Work History
Analyst
Charter Communications
Columbus, OH
07.2017 - Current
- Perform data analysis and reporting to identify performance trends and support strategic decisions.
- Coordinate end-to-end execution of commercial property projects, working cross functionally with legal, design, construction, and customer service teams.
- Served as the primary point of contact for internal and external stakeholders, facilitated smooth communication and resolved issues efficiently.
- Received recognition for consistently exceeding performance metrics in a fast-paced, high-volume sales environment.
- Actively and consistently supports all efforts to simplify and enhance the client experience.
- Developed standardized documentation and automation resources to streamline training and onboarding processes.
- Consistently facilitates forward order movement through the workflow within predefined timelines.
- Maintained positive relationships with key partners in right of entry process, ensuring client expectations were met.
- Partners with key Right of Entry partners to resolve escalations and expedite orders.
- Managed multiple orders and small projects simultaneously, ensuring timely execution across all tasks.
- Process Certificate of Insurance for Owner / Certificate Holder
Project Manager
Charter Communications
Columbus, OH
11.2016 - 07.2017
- Manage day to day operational aspects of all assigned projects
- Established project management processes to deliver projects on time, within budget, and to high quality standards.
- Coordinate all construction builds between Design and Construction departments.
- Interacted with the customer and owner to guide project from initiation to completion, ensuring alignment with expectations.
- Gathered feedback and provided status updates and reports to keep stakeholders informed and engaged.
- Interact and communicate with internal Charter departments to reach a resolution and meet customer expectations.
- Demonstrated effective critical thinking skills by analyzing complex problems and proposing viable solutions.
- Maintained and balanced the project dashboard to ensure accurate tracking of tasks and deadlines.
- Communicate in a clear, straightforward and professional manner
Inbound Sales Agent
Charter Communications
Columbus, OH
02.2015 - 11.2016
- Maximize revenue by selling products and services to new and existing customers while identifying, upselling and cross-selling opportunities.
- Achieved monthly sales targets by consistently meeting performance goals.
- Established rapport while educating customers on product features and benefits
- Assessed customers' needs
- Acting as a consultant when evaluating and discussing Spectrum's products and services
- Provided excellent customer experiences and developed long-term relationships to enhance customer retention
- Receive inbound calls from new and existing residential customers
- Communicated clearly and professionally to ensure customer understanding and satisfaction
- Collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions.
Education
Bachelor of Business -
University of Phoenix
Phoenix, AZSkills
- Data analysis and reporting
- CRM and Salesforce expertise
- Salesforce proficiency
- Project management
- Process improvement
- Customer management
- Cross-functional team leadership
- Problem solving
- Task prioritization
- Team collaboration
- Adaptability
- Effective communication
- Effective communication
Timeline
Analyst
Charter Communications
07.2017 - Current
Project Manager
Charter Communications
11.2016 - 07.2017
Inbound Sales Agent
Charter Communications
02.2015 - 11.2016
Bachelor of Business -
University of Phoenix