Marci Ward
Lancaster
Summary
Project Analyst with 10+ years of experience delivering commercial property projects and optimizing cross-functional workflows at Charter Communications. I help teams make data-driven decisions through Tableau dashboards and performance analytics, while coordinating stakeholders from legal to construction to ensure on-time project delivery.
Overview
10
10
years of professional experience
Work History
Analyst
Charter Communications
Columbus, OH
07.2016 - 07.2025
- Lead end-to-end execution of commercial property projects, partnering with legal, design, construction, and customer service teams to deliver projects on time.
- Developed standardized documentation and automation tools that reduced new hire training time.
- Analyze performance data and create Tableau dashboards to support strategic decision-making and track daily, weekly, monthly, and YTD metrics.
- Serve as the primary point of contact for internal and external stakeholders, ensuring clear communication and rapid issue resolution.
- Conduct detailed property research and prepare accurate building and Right-of-Entry records.
- Build strong relationships with Right-of-Entry partners to expedite approvals and resolve escalations.
- Manage high-volume orders and multiple small projects simultaneously, consistently meeting workflow timelines.
- Process Certificates of Insurance for owners and certificate holders.
Project Manager
Charter Communications
Columbus, OH
11.2015 - 07.2016
- Managed day-to-day operational aspects of construction projects, ensuring on-time and on-budget delivery.
- Coordinated construction builds between Design and Construction teams, providing regular status updates and reports.
- Interacted directly with customers and property owners to guide projects from initiation through completion.
- Established project management processes to improve quality, communication, and workflow consistency.
- Maintained dashboards and monitored project performance metrics.
Inbound Sales Agent
Charter Communications
Columbus, OH
02.2015 - 11.2015
- Educated customers on Spectrum products and services while assessing needs and recommending solutions.
- Delivered exceptional customer experiences, building long-term relationships and improving retention.
- Achieved monthly sales metrics through consultative selling, upselling, and cross-selling.
- Collaborated with internal teams to resolve customer issues and support marketing campaigns.
Education
Bachelor of Business -
University of Phoenix
Phoenix, AZSkills
- Project & Workflow Management: Cross-functional coordination, scheduling, process improvement
- Data Analysis & Reporting: Tableau dashboards, performance metrics, trend analysis
- Customer & Stakeholder Communication: Issue resolution, relationship building, client experience
- Operational Support: Property research, documentation, COI processing, order management
- Systems & Tools: Salesforce, CRM platforms, EMR systems, HIPAA compliance, data entry
- Professional Strengths: Adaptability, multitasking, prioritization, problem-solving, and team collaboration
Websites
Timeline
Analyst
Charter Communications
07.2016 - 07.2025
Project Manager
Charter Communications
11.2015 - 07.2016
Inbound Sales Agent
Charter Communications
02.2015 - 11.2015
Bachelor of Business -
University of Phoenix