Summary
Overview
Work History
Education
Skills
Languages
Timeline
Marci Willey

Marci Willey

Cedar Falls,IA

Summary

Dynamic professional with a strong background in customer service and educational support. Expert in cash management and telephone etiquette, consistently enhancing customer satisfaction. Proven ability to foster positive environments and support diverse learning needs, ensuring effective communication and organizational skills at Here’s What’s Poppin, and the school districts.

Overview

14
14
years of professional experience

Work History

Clerk, Costumer Service, Sales, Wholesale.

Here’s What’s Poppin
02.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Maintain organizing the products on the floor, as well as organizing orders and the register.
  • Completed opening and closing procedures efficiently to ensure smooth operations.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.

Disability

At Home
02.2020 - 11.2024
  • Pacemaker contributed to heart muscle weakness.
  • Encountered trauma during the surgery that further weakened the heart.
  • Listed for a heart transplant in May 2020.
  • Underwent heart transplant surgery in July 2020.
  • Faced unexpected challenges causing inability to resume work in 2020.

Paraprofessional

Cedar Falls Community School District
09.2014 - 06.2021
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Paraprofessional

Storm Lake Community School District
09.2011 - 06.2014
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.

Education

Diploma - High School

East High School, Waterloo, IA

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Administrative support
  • Filing systems
  • Document management

Languages

English
Professional Working

Timeline

Clerk, Costumer Service, Sales, Wholesale. - Here’s What’s Poppin
02.2024 - Current
Disability - At Home
02.2020 - 11.2024
Paraprofessional - Cedar Falls Community School District
09.2014 - 06.2021
Paraprofessional - Storm Lake Community School District
09.2011 - 06.2014
East High School - Diploma, High School
Marci Willey