Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marci Williams

Helena,MT

Summary

Accomplished ESL Tutor and Agency Coordinator with a proven track record at SHOP University and YWCA Helena, enhancing language proficiency and brand awareness through innovative teaching strategies and effective client relationship management. Skilled in grammar instruction and project coordination, achieving significant improvements in student engagement and client satisfaction.

Overview

9
9
years of professional experience

Work History

English as a Second Language Tutor

SHOP University
Helena, MT
07.2024 - Current
  • Improved students'' language proficiency by designing and implementing customized lesson plans tailored to individual needs.
  • Enhanced student engagement by incorporating interactive activities and multimedia resources into tutoring sessions.
  • Evaluated student performance with regular progress reports, setting clear expectations and goals for future improvement in English language proficiency.
  • Stayed up-to-date on current trends and developments in ESL teaching methodologies to continually refine skills and deliver high-quality instruction.

Agency Coordinator

YWCA Helena
Helena, MT
05.2021 - 07.2022
  • Coordinated internal resources efficiently to ensure seamless execution of client requests and deliverables.
  • Developed strong relationships with clients through consistent follow-up and timely project delivery.
  • Presented campaign plans and progress reports to clients regularly, maintaining transparency throughout all stages of project development.
  • Collaborated with team members to create comprehensive marketing strategies for clients, resulting in increased brand awareness.

Enrollment Specialist

Big Brothers Big Sisters
Helena, MT
08.2015 - 03.2020
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.

Education

Bachelor of Science -

University of Utah
Salt Lake City, UT

No Degree - TESOL

The University of Montana
Missoula, MT
07.2024

Associate of Applied Science - Licensed Practical Nurse

Helena College University of Montana
Helena, MT
12.2023

Master of Science - Master of Public Administration

The University of Montana
Missoula, MT
05.2014

Skills

  • Vocabulary building
  • English for Specific Purposes
  • Grammar Instruction
  • Teaching strategies

Timeline

English as a Second Language Tutor

SHOP University
07.2024 - Current

Agency Coordinator

YWCA Helena
05.2021 - 07.2022

Enrollment Specialist

Big Brothers Big Sisters
08.2015 - 03.2020

Bachelor of Science -

University of Utah

No Degree - TESOL

The University of Montana

Associate of Applied Science - Licensed Practical Nurse

Helena College University of Montana

Master of Science - Master of Public Administration

The University of Montana
Marci Williams