Marcia Alcaraz
Summary
Dynamic professional with extensive experience in customer service and communication. Proven ability to address inquiries and resolve issues efficiently, leading to increased client retention and satisfaction. Committed to fostering positive relationships and enhancing overall service delivery.
Overview
2026
2026
years of professional experience
Work History
Manager's Assistant
Earthfirst Landscape and Irrigation
Tucson
11.2025 - Current
- Coordinated daily schedules for landscape and irrigation projects.
- Managed inventory of tools and supplies for landscape maintenance tasks.
- Maintained accurate records of project timelines and resource allocation.
- Supported the manager in developing strategies for operational efficiency.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Drove customer feedback to deliver information to management for corrective action.
- Communicated project updates to clients and team members effectively.
Spanish Interpreter
Cyracom Intl
Tucson
01.2020 - 11.2025
- Provided clear and accurate interpretation services in various settings.
- Facilitated effective communication between Spanish-speaking clients and healthcare professionals.
- Managed confidential patient information while maintaining data privacy standards.
- Collaborated with team members to ensure consistent service quality and adherence to protocols.
- Assisted in training new interpreters on company procedures and best practices.
- Utilized interpretation technology to enhance service delivery and efficiency.
- Engaged in continuous learning to stay updated on industry terminology and practices.
- Supported cultural competency initiatives to improve client interactions and understanding.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
- Interpreted phone conversations between people who spoke different languages fluently.
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
- Facilitated communication between Spanish speaking individuals and English speaking organizations.
- Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
- Interpreted conference calls and other workplace communications in real-time.
- Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
- Attended workshops and seminars to stay abreast of new developments in interpreting techniques.
- Upheld original emotion, tone, context and content of original messages.
- Served as resource for staff on language assistance matters, utilizing telephonic and video interpreting equipment.
- Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
- Researched dialects spoken throughout Latin America to better assist clients with regional variations.
- Provided accurate and culturally relevant interpretation between Spanish and English during medical appointments for non-English speaking patients.
- Supported human resources departments by facilitating bilingual interviews and training sessions for Spanish-speaking employees.
- Coordinated with mental health professionals to offer interpretation services for therapy sessions involving Spanish-speaking clients.
- Offered language support services to travelers and expatriates, including interpretation during medical emergencies and legal issues.
- Conducted language and cultural sensitivity training for corporations aiming to improve their services for Spanish-speaking markets.
- Supported law enforcement and legal professionals by providing interpretation during interviews, investigations, and court proceedings.
- Facilitated communication in educational settings between Spanish-speaking parents and English-speaking teachers during conferences.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Compiled technical, legal or medical terminology and information used in translations.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Adhered to ethical codes protecting information confidentiality.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
- Provided guidance on cultural differences when communicating with people from diverse backgrounds.
- Delivered consecutive interpretation at community events, public meetings, and workshops involving diverse audiences.
RECEPTIONIST/INFORMATION CLERKL
AZ BEAUTYSCAPES LANDSCAPE & IRRIGATION COMPANY
Tucson
05.2014 - 12.2019
- Greeted visitors and clients with professionalism and courtesy.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments for landscape consultations and irrigation services.
- Maintained cleanliness and organization of the reception area.
- Assisted in coordinating meetings for management and staff teams.
- Processed customer inquiries and provided information on services offered.
- Handled administrative tasks, including filing and data entry tasks efficiently.
- Collaborated with team members to enhance customer service experience consistently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted with onboarding of new employees by providing orientation information and support.
- Developed and maintained a filing system for essential documents, improving office organization.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Coordinated company events with venues and advised staff of pertinent details.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coordinated pick-up and delivery of express mail services.
- Investigated and analyzed client complaints to identify and resolve issues.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed company database and ensured the accuracy of contact information.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Sorted incoming mail and directed to correct personnel each day.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained daily calendars, set appointments with clients and planned daily office events.
DISTRIBUTOR
Herbalife
Tucson
2010 - 2014
- Educated clients on product benefits and usage techniques.
- Managed product distribution to ensure timely delivery to customers.
- Coordinated inventory management to maintain optimal stock levels.
- Developed strong relationships with customers for repeat business.
- Utilized social media platforms for marketing and customer engagement.
- Monitored stock levels and placed orders with suppliers as needed.
- Developed and managed relationships with existing customers to ensure customer satisfaction.
- Maintained accurate records of customer orders, invoices, product availability, and delivery schedules.
- Resolved customer inquiries regarding product features, pricing, availability, and order status updates.
- Organized promotional events to boost brand awareness and sales.
- Determine pricing schedules and discount rates.
- Created and implemented strategies for increasing sales of products in the assigned region.
- Conducted regular training sessions for sales staff on products knowledge and selling techniques.
- Participated in regular meetings and conference calls with professionals to discuss performance and budget.
- Identified new opportunities and clients to expand business activities.
- Implemented effective inventory control systems to reduce wastage and optimize storage space utilization.
- Analyzed market trends and competitor activities to identify potential areas for growth.
- Assessed customer feedbacks about products and services to improve customer service experience.
- Conducted regular inventory audits to prevent stock discrepancies.
- Developed contingency plans for distribution during peak seasons.
- Managed inventory levels to ensure timely distribution of products.
- Processed orders accurately while adhering to company policies and procedures.
- Monitored product storage conditions to maintain quality standards.
- Ensured compliance with all regulatory requirements for product distribution.
- Collaborated with suppliers to ensure a steady supply of products.
- Assessed performance metrics to identify areas for distribution improvement.
- Coordinated delivery schedules to optimize distribution efficiency.
- Addressed customer inquiries and resolved issues related to distribution.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Recorded deliveries and daily sales transactions.
- Contacted customers prior to delivery to coordinate delivery times.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Collected money, provided change and recorded transactions on receipts.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Informed regular customers of new products or services and price changes.
- Issued sales promotion materials to customers to boost sales.
- Resolved customers' complaints regarding products or services.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Entrepreneur
Self Employed Services
Tucson
2005 - 2010
- Managed financial planning and budgeting processes for sustainable growth.
- Maintained relationships with key clients to secure repeat business.
- Developed business plans and strategies for new product launches.
- Established pricing structures for products and services.
- Negotiated contracts with customers, vendors, and partners.
- Resolved issues quickly through meticulous research and quick decision-making.
- Identified and secured strategic partnerships with vendors and suppliers.
- Developed strategies for building income, distribution models and customer acquisition plans.
- Kept up-to-date on regulatory changes affecting business operations.
- Identified operational weaknesses and developed improvement plans to correct problems.
- Managed risk by developing comprehensive contingency plans for critical business operations.
- Oversaw daily operations, ensuring efficiency and effectiveness in all processes.
- Managed company budget, optimizing expenses to increase profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Spanish Interpreter Certification
Interpreter Coach Qualification Skills
- Project management
- Customer relationship management
- Document organization
- Inventory management
- Logistical support
- Communication skills
- Issue resolution
- Appointment scheduling
- Team collaboration
- Problem solving
- Time management
- Confident presentation
- Customer service
- Scheduling and planning
- Negotiation
- Strategic thinking
- Decision-making
- Compliance
- Workplace safety compliance
- Vendor relationship management
- Problem-solving
- Employee scheduling
- Conflict resolution
- Adaptability and flexibility
- Policy enforcement
- Money handling
- Team motivation
- Staff management
- Customer service mastery
- Consulting
- Multitasking and organization
- Team leadership
- Employee supervision
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager's Assistant
Earthfirst Landscape and Irrigation
11.2025 - Current
Spanish Interpreter
Cyracom Intl
01.2020 - 11.2025
RECEPTIONIST/INFORMATION CLERKL
AZ BEAUTYSCAPES LANDSCAPE & IRRIGATION COMPANY
05.2014 - 12.2019
DISTRIBUTOR
Herbalife
2010 - 2014
Entrepreneur
Self Employed Services
2005 - 2010
High School Diploma -
Spanish Interpreter Certification