Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Marcia Alexander

Marcia Alexander

Charlotte,NC

Summary

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into a new field. Demonstrates expertise in team management and operational efficiency, with a focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in a new and dynamic role.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Sally's Beauty Supply
Charlotte, NC
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • I addressed customer complaints quickly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training, and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
  • Completed point-of-sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.

Apartment Leasing Agent

MCR Property Management
Rocky Hill, CT
02.2014 - 07.2023
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues promptly.
  • Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation, and reducing errors.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
  • Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
  • Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.

Education

BBA - Operations Management

University of Connecticut
Storrs, CT
05-1993

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Shift scheduling
  • Retail inventory management
  • Team leadership and coaching
  • Inventory management
  • Recruitment and hiring
  • POS systems
  • Team building and leadership
  • Operations management
  • Store displays
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Strategic thinker
  • Payroll management

Certification

  • Salesforce Administrator Credential – Salesforce.

Languages

English
Full Professional

Timeline

Store Manager

Sally's Beauty Supply
08.2023 - Current

Apartment Leasing Agent

MCR Property Management
02.2014 - 07.2023
  • Salesforce Administrator Credential – Salesforce.

BBA - Operations Management

University of Connecticut
Marcia Alexander