Summary
Overview
Work History
Education
Skills
Timeline
Manager

Marcia Barrett

Tamarac,FL

Summary

Accomplished Manager at Kara Fashions Inc, adept in operations management and customer relationship management, significantly improved customer satisfaction through strategic staff training. Demonstrated expertise in inventory control and payroll, alongside exceptional team leadership and problem-solving skills, contributing to enhanced efficiency and productivity across multiple roles.

Overview

34
34
years of professional experience

Work History

Manager

Kara Fashions Inc
04.2011 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Brokerage Service Representative

TradeStation Securities
03.2003 - 03.2011
  • Contributed to team success by consistently meeting or exceeding performance metrics and objectives.
  • Participated in cross-functional projects to improve processes within the brokerage department as a whole.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Assisted clients with account-related issues, resolving problems quickly to maintain satisfaction.
  • Completed training programs to remain updated and further develop proficiency of important industry information.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained new personnel regarding company operations, policies and services.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

IRA Specialist

The Bank of New York
07.1990 - 06.2001
  • Managed high volumes of accounts, ensuring timely processing of contributions, distributions, and rollovers.
  • Achieved high client retention rates through proactive outreach and exceptional customer service.
  • Expertly navigated complex tax regulations to ensure compliance in all IRA transactions.
  • Educated clients on the benefits of various IRA types, assisting them in making informed decisions about their retirement savings options.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Addressed customer account discrepancies and concerns.

Education

Bachelor of Arts - Management

Lehman College
Bronx, NY
06-1993

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Operations Management
  • Customer Relationship Management (CRM)
  • Inventory Control
  • Purchasing retail sales
  • POS
  • Microsoft Word
  • Microsoft Excel
  • Payroll

Timeline

Manager

Kara Fashions Inc
04.2011 - Current

Brokerage Service Representative

TradeStation Securities
03.2003 - 03.2011

IRA Specialist

The Bank of New York
07.1990 - 06.2001

Bachelor of Arts - Management

Lehman College

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