Marcia Blum
Milwaukee
Summary
Dynamic and dedicated employee with extensive experience in customer service and hospitality. Proven ability to enhance client satisfaction through exceptional service and strong multitasking skills. Recognized for building loyal clientele and training new staff, while maintaining a clean and organized environment. Making sure all job duties are performed by the end of shift to ensure the following shift is left a clean and stocked bar.
Overview
7
7
years of professional experience
Work History
Yoga Instructor
Wauwatosa Recreation Department
06.2021 - Current
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Explained different yoga styles and poses to students.
- Emphasized inclusivity in class design, accommodating a diverse range of ages, fitness levels, and abilities through modifications and variations on postures.
- Developed safe and effective exercise programs for class members.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Arrived early to set up room, greet students, and answer questions.
Bartender
Just Js
09.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/server
Who’s on Third
07.2021 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Hairstylist
Sport Clips
07.2020 - 09.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Educated customers on products to maximize benefits.
Education
Certified Yoga Teacher - Yoga
Everyday Bliss
Waukesha, WI06.2021
Cosmetology - Cosmetology
Academy Waukesha Paul Mitchell Partner School
Pewaukee, WI10.2011
High School Diploma -
Whitnall High School
Greenfield, WI06.2009
Skills
- Strong multitasking
- Customer service
- Team player attitude
- Patience and tolerance
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
- Alcohol awareness
- Food service
- New hire training
- Beverage preparation
- Maintaining a clean bar
- Cash and credit transactions
- Outstanding customer service
- Honest and dependable
- Teamwork and professionalism
- Hospitality and guest service
Timeline
Bartender/server
Who’s on Third
07.2021 - 06.2022
Yoga Instructor
Wauwatosa Recreation Department
06.2021 - Current
Hairstylist
Sport Clips
07.2020 - 09.2021
Bartender
Just Js
09.2018 - Current
Certified Yoga Teacher - Yoga
Everyday Bliss
Cosmetology - Cosmetology
Academy Waukesha Paul Mitchell Partner School
High School Diploma -
Whitnall High School
Similar Profiles
BRIANNA LOMANBRIANNA LOMAN
Customer Service Specialist at Wauwatosa Recreation DepartmentCustomer Service Specialist at Wauwatosa Recreation Department
Makayla WestfallMakayla Westfall
Camp Counselor at Wauwatosa Recreation DepartmentCamp Counselor at Wauwatosa Recreation Department
Deanna BelliniDeanna Bellini
Assistant Tag Rugby Coach at Wauwatosa Recreation DepartmentAssistant Tag Rugby Coach at Wauwatosa Recreation Department
Luciano SvetnickaLuciano Svetnicka
Digital Marketing Specialist at ZywaveDigital Marketing Specialist at Zywave
Francisco AlfonsoFrancisco Alfonso
Ingredient Handler at Campbell SnacksIngredient Handler at Campbell Snacks