Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Marcia Bortz

Emmaus,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dependable and detail-oriented to manage multiple tasks and priorities. Looking to obtain a challenging position in which I can advance and apply my skills to contribute to the growth of a progressive company. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, Microsoft Office, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

31
31
years of professional experience

Work History

General Manager

B&B Custom Pools
Emmaus, PA
07.2018 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Modified existing software systems to enhance performance and add new features.
  • Implemented successful business strategies to increase revenue and target new markets.

Business Manager

Barry Bartakovits Custom Pools / B&B Custom Pools
Hellertown, PA
01.2010 - 07.2018
  • Providing salesperson with all documents for appointments, creating and managing spreadsheets and customer database, developing CAD pool drawings, applying for all building permits required, preparing documents for construction, scheduling construction stages, and inspections, pool cover sales and ordering, answer incoming calls and taking service work orders, creating customer mailings and emails through Constant Contact, providing excellent customer service, assisting in the retail store which includes but not limited to helping customers, cashier, water chemistry balancing, creating store signage, inventory, and cleaning.

Sales Assistant

Anthony & Sylvan Pools
02.1998 - 12.2009
  • Preparing work files for construction, creating and updating numerous spreadsheets and databases, training, assisting, updating, and problem-solving computer software, drafting pool plans, applying for building permits, typing letters, answering all incoming calls, lead management, appointment scheduling, various secretarial duties, and providing a clean and safe working environment.

Manager

County Seat
08.1993 - 02.1998
  • Managing a high-volume retail store including approximately twelve associates, providing excellent customer service, increasing sales, cash management, accounting, implementing floor moves, supervising, hiring, training, and scheduling a productive staff, processing shipments, and conducting inventories.

Education

High School Diploma -

Emmaus High School

Marketing Education -

Lehigh County Vocational Technical School

Some College (No Degree) - Business Management

Lehigh Carbon Community College

Some College (No Degree) - Management Information Systems

DeSales University

Skills

  • Operations Oversight
  • Business Development
  • Schedule Management
  • Customer Relationship Management
  • Process Improvements
  • Sales
  • Vendor Partnerships
  • Purchasing and Planning
  • Business Administration
  • Project Tracking
  • Project Scheduling
  • Building Codes and Regulations

Awards

  • County Seat Assistant Manager of the Year
  • DECA (An Association of Marketing Students) Club Member, Chapter Vice President, and District 6 Representative Sales and Marketing Executive Award
  • Lee Iacocca Leadership Award
  • Elmer Gates Award for Excellence in High School Business
  • Howard Biles Award for Outstanding Service
  • National Honor Society
  • Student Forum, Prom Committee, Senator of the Student Government Association, Marketing Advisory Committee

Timeline

General Manager

B&B Custom Pools
07.2018 - Current

Business Manager

Barry Bartakovits Custom Pools / B&B Custom Pools
01.2010 - 07.2018

Sales Assistant

Anthony & Sylvan Pools
02.1998 - 12.2009

Manager

County Seat
08.1993 - 02.1998

High School Diploma -

Emmaus High School

Marketing Education -

Lehigh County Vocational Technical School

Some College (No Degree) - Business Management

Lehigh Carbon Community College

Some College (No Degree) - Management Information Systems

DeSales University

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Marcia Bortz