MARCIA BREWER
Biscoe,NC
Summary
Highly-motivated employee with over 25+ years of customer service and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Paperwork's Industries
Mount Gilead, NC
03.2016 - Current
- Manage customer assigned accounts
- Cross train in various departments
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Coordinate with the design team new structure information
- Work with scheduler on customer production priorities and/changes communicate
- Build lasting relationships with customers to help them feel valued and supported, over and above the product
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Track sales history and data for our team and forecasting
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Planned and completed group projects, working smoothly with others.
Bookkeeper
Carolina Furnishing + Design
Seven Lakes, NC
01.2015 - 03.2016
- Accounts Payable/Receivable Accrual Based Accounting, Payroll, Sales Commissions, Sales Tax and Payroll Tax Filings
- Maintain HR and Employee Related Responsibilities
- Answer phones as needed, process payments and deposits
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Reconciled or entered report discrepancies found in financial records.
- Received and recorded cash, checks and transfers.
Customer Service/Job Jacket Coordinator
Paperwork's Industries
Mount Gilead, NC
10.2014 - 01.2015
- General customer service and job jacket coordinator
- Work in the graphics department to create/check/punch printing plates
- Entered releases for customer service and checked release due date report for any errors
- Trained with customer service to learn how to prepare a job jacket for production
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Learning the manufacturing processing of the printing industry
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Finance/Contracts Manager
Carolina Growler, Inc.
Star, NC
07.2008 - 10.2014
- Served as Executive Assistant to President/VP answering phones, scheduling appointments, arranging travel
- Manage the operations of the Office, IT (Computers and Servers), Human Resources and Accounting department; and assist in other department areas as needed
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed and tracked expenses to meet company budget requirements.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- ISO document control coordinator, review and maintain documents and policies related to ISO 9001 requirements
- Assisted in developing policies and procedures related to contract administration.
- Resolved any disputes or conflicts that arose from contract performance issues.
- Prepared detailed reports outlining the status of all current contracts.
- Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
- Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
- Provided guidance to other departments regarding the interpretation of contractual terms and conditions.
- Managed vendor relationships by ensuring timely payments and resolving any payment disputes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Calculated and prepared checks for utilities, taxes and other payments.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Managed relationships with tax authorities, bankers and auditors.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Prepared financial documents such as budgets, forecasts and reports.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Education
High School Diploma -
East Montgomery HS
Biscoe05-2001
Various Continuing Education Classes -
Montgomery Community College
NC Notary Public Certification -
Forsyth Technical Community College
Winston-Salem, NCSkills
- Complaint Resolution
- Product Knowledge
- Account Updating
- Report Generation
- Customer Relationship Management (CRM)
- Escalation Management
- Multi-Task Management
- Customer Service
- Senior Leadership Support
- Computer Proficiency
- Report Preparation
- Spreadsheets
- Microsoft Office Suite
- Account Management
- Project Management Abilities
- Microsoft Office Expertise
- Document Control
- Adaptive Team Player
- Administrative Support
- Critical Thinking
Knowledge Abilities
- 25 + years of Customer Service
- 15 + years of Complaints/Problem Resolution/Billing Issues (Retail/Manufacturing/Restaurant)
- 10 + years of Administrative/Executive Assistant
- 10 + years of Customer Management Experience Retail
- 7 + Manufacturing (Contracts & Finance)
Certification
- Certified NC Notary
- Certified CNA I
Accomplishments
- 1 Day Internal Auditor Training
References
References available upon request.
Timeline
Customer Service Representative
Paperwork's Industries
03.2016 - Current
Bookkeeper
Carolina Furnishing + Design
01.2015 - 03.2016
Customer Service/Job Jacket Coordinator
Paperwork's Industries
10.2014 - 01.2015
Finance/Contracts Manager
Carolina Growler, Inc.
07.2008 - 10.2014
High School Diploma -
East Montgomery HS
Various Continuing Education Classes -
Montgomery Community College
NC Notary Public Certification -
Forsyth Technical Community College