Marcia Brown
Lawrence,USA
Summary
Dedicated and detail-oriented Assistant Manager with 10 years of experience in customer service, management, and administrative roles. Proficient in managing calendars, creating training materials, and maintaining accurate records. Skilled in customer service, negotiation, and inventory control. Possesses strong organizational and communication skills. Authorized to work in the US for any employer
Overview
18
18
years of professional experience
Work History
Assistant Manager
Can Do Enterprises
04.2020 - Current
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Managed calendars for multiple individuals by scheduling appointments based on priority levels and availability
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
Supervisor
Lightship liquor store
03.2015 - 05.2020
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
Supervisor
Kmart
01.2008 - 05.2015
- Developed strong product knowledge to effectively answer inquiries about products offered by the company
- Efficiently managed high volume of incoming calls and directed them to the appropriate departments
- Utilized problem-solving skills to handle difficult situations or irate customers calmly and efficiently
- Provided exceptional customer service by promptly addressing inquiries and resolving issues
- Collaborated with the inventory team to monitor stock levels and replenish merchandise as needed
Education
High school diploma - undefined
North Reading
North Reading, MA06.1984
Skills
- Assistant Manager Experience
- Cash Handling
- Supervising Experience
- Inventory Control
- POS
- Phone etiquette (4 years)
- Debits & credits (8 years)
- Customer service (10 years)
- Communication skills
- Computer skills
- Analysis skills
- Typing
- Customer service
- Negotiation
- HIPAA
- Fraud prevention and detection
- Clerical experience
- Microsoft Excel
- Windows
- English
- Financial services
- Customer support
- Front desk
- Google Docs
- Search engines
- Data entry
- Microsoft Office
- Schedule management (5 years)
- Social media management
- Calendar management
- Supply chain management
- Organizational skills
- E-commerce
- Crew management
- Management
- Revenue cycle management
- Quality control
- QuickBooks
- Order fulfillment
- Accounts Receivable
- Warehouse experience
- Word processing
- Microsoft Word
- Filing
- Payroll
- Office Management
Timeline
Assistant Manager
Can Do Enterprises
04.2020 - Current
Supervisor
Lightship liquor store
03.2015 - 05.2020
Supervisor
Kmart
01.2008 - 05.2015
High school diploma - undefined
North Reading
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