Marcia Burke
McDonough,Georgia
Summary
Dynamic and result-oriented professional with a strong commitment to providing exceptional customer service in domestic logistics supply chain operations. Skilled in managing domestic shipments, ensuring timely delivery through cost-effective and reliable transportation.
Overview
29
29
years of professional experience
Work History
Operations Manager
Park ATL/Vector Group
04.2024 - 11.2024
- Managed daily shuttle and parking operations at Atlanta International Airport, ensuring efficiency and customer service.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular shuttle service audits, identifying areas for improvement and developed action plans to address deficiencies within the operational policies and strategies to align with the companies objectives.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Utilized ADP time and attendance system to verify payroll accuracy.
Warehouse Supervisor
Vantec Hitachi Warehouse
01.2023 - 12.2023
- Managed a diverse team of 25 warehouse personnel, promoting teamwork, communication, and problem-solving skills.
- Monitored inbound shipments for accuracy, resolving discrepancies promptly to minimize delays in product availability.
- Used warehouse management software to reconcile daily inventory.
- Maintained accurate records of inventory levels by regularly updating tracking systems and conducting physical counts as necessary.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed strong relationships with vendors, negotiating favorable contracts that benefited both parties.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Supervised shipping and receiving, distribution and workplace safety.
Court Clerk/Administrative Assistant
Spaulding County Sentence Enforcement
07.2022 - 12.2022
- Managed confidential information securely, upholding the integrity of the court system.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained 1100 court dockets and updated disposition of cases after court hearings and trials.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Managed sensitive case information, ensuring confidentiality and integrity in handling legal documents.
- Performed routine data entry or document management.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Drafted professional court correspondence to facilitate legal proceedings.
- Prepared court orders and judgments for signature.
- Streamlined intake procedures for new cases, allowing faster assignment to appropriate judicial personnel.
- Liaised between clients and vendors and maintained effective lines of communication.
Warehouse Clerk/Logistic Associate
DHL Supply Chain Warehouse
01.2018 - 08.2020
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Communicated with 8 vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Logistics Specialist
United States Army
05.1996 - 08.2016
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Updated and maintained databases to track shipments and inventory.
- Monitored performance of logistics operations to identify areas for improvement.
- Managed inventory levels to verify availability of stock for customer orders.
- Reported property accountability data using Standard Property Book System-R (SPBSR).
- Closed out existing contracts after verifying receipt of contractual deliverables.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
No Degree - Business Administration And Management
Strayer University
3000 Corporate Center Dr. Ste 100 Morrow, Ga 3026005-2027
Skills
- SAP warehouse systems
- Problem-solving
- Customer service & support
- Attention to detail
- Strong Communication
- Technical proficiency
- Microsoft 360
- Organizational efficiency
- Time management
- Teamwork and collaboration
- Adaptability and flexibility
- Freight forward operations
Timeline
Operations Manager
Park ATL/Vector Group
04.2024 - 11.2024
Warehouse Supervisor
Vantec Hitachi Warehouse
01.2023 - 12.2023
Court Clerk/Administrative Assistant
Spaulding County Sentence Enforcement
07.2022 - 12.2022
Warehouse Clerk/Logistic Associate
DHL Supply Chain Warehouse
01.2018 - 08.2020
Logistics Specialist
United States Army
05.1996 - 08.2016
No Degree - Business Administration And Management
Strayer University
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