Marcia Bygrave
Monark Grove Greystone
Hoover,AL
1
Certification
35
years of professional experience
Community health and nursing professional with over 25 years of experience in public health, home health, assisted living, and long-term care settings. Experienced in translating real-world community health practices, patient engagement strategies, and care workflows into clear, structured documentation and training materials. Currently serve as an Adjunct Faculty member teaching Community Health Worker coursework on an as-needed basis, providing instruction on community outreach, health education, patient advocacy, and community-based care practices. Recognized for strong written communication, attention to detail, and the ability to review and interpret health information with accuracy and empathy. Skilled in collaborating with interdisciplinary teams, analyzing health-related data and documentation, and providing thoughtful feedback grounded in real-world public health and patient care environments. Able to work independently in remote, contract-based roles while contributing practical insights that support the development and improvement of health-focused AI systems.
Work History
Adjunct Faculty
1 Year 7 Months- Deliver instruction on Community Health Worker core competencies, including community outreach, health education, patient advocacy, and navigation of healthcare resources.
- Translate real-world community health practices and patient engagement strategies into structured coursework that prepares students for field-based public health work.
- Evaluate student learning and provide mentorship while ensuring course content aligns with current community health standards and workforce needs.
QDDP/MASLPN
2 Years 2 Months- Oversees and coordinates care for individuals with developmental disabilities
- Develop behavioral support plans
- Participate in special team and PCP meetings
- Monitor compliance with regulations
Licensed Practical Nurse
2 Years 11 Months- Provides patient care, including administering medications and treatments
- Assists physicians during procedures
- Maintains accurate patient records
- Communicates with physicians and other healthcare professionals
- Monitors and reports changes in patient conditions
- Adheres to all healthcare regulations and standards
- Part-time weekend
Sr. Enterprise Learning Development Advisor (BCBSNC)- Contract
1 Year 11 Months- Facilitated enterprise-wide training programs using adult learning principles, delivering virtual instruction and skill development for newly hired employees on systems including Facets, Smart Desktop, and Enrollment Administration Manager (EAM).
- Supported large-scale learning initiatives by assisting with training strategy, managing virtual classroom activities, maintaining curricula, and providing feedback to instructional design and project teams.
- Coached and mentored employees during and after training while helping build workforce capacity across multiple systems, processes, and service areas.
Healthcare Trainer (Centene/Envolve Pharmacy)-Contract
5 Months- Responsible for developing and facilitating training programs for pharmacy technicians conducting prior authorizations.
- Conduct training needs analyses to determine specific training needs for department staff
- Identify, select, and develop appropriate training programs, including the selection or design of appropriate training aids
- Evaluate the effectiveness of training programs, including cost and benefit analyses
- Research, analyze, and recommend external training programs
- Assist in auditing work performed by staff and present findings and recommendations for areas of improvement to management
- Assist with revisions to policy and procedures and/or work process development
Assistant Director – Strategic Programs & Training
6 Years 2 Months- Directed the design, development, and implementation of strategic healthcare training programs, aligning initiatives with organizational goals and industry best practices while leading a team of 20+ training consultants.
- Conducted program research, data analysis, and strategic planning to improve workflows, eliminate inefficiencies, and guide executive leadership on training investments and resource allocation.
- Standardized documentation and compliance processes while overseeing training initiatives and quarterly progress documentation related to learning opportunities for individuals with intellectual and developmental disabilities.
Clinical Systems Analyst/Trainer (AmeriHealth) – Contract Consultant
4 Months- Designed and delivered training programs for medical management software platforms, including ZeOmega JIVA, supporting utilization management and case management workflows.
- Facilitated remote training for physicians and healthcare teams, including system upgrades from JIVA 5.6 to JIVA 6.3, improving clinical review and authorization processes.
- Collaborated with cross-functional teams to develop customized training strategies based on client business needs, conducting research and recommending process improvements to enhance operational outcomes.
Corporate Trainer
2 Years 8 Months- Developed and delivered training programs on Long-Term Services and Supports (LTSS), Utilization Management, Case Management, and InterQual, providing instruction to physicians, case managers, and utilization review staff on systems including TriZetto Facets.
- Facilitated training across multiple formats, including classroom, one-on-one physician instruction, and virtual learning platforms, focusing on patient assessments, authorization workflows, and claims review processes.
- Led the design and implementation of strategic training initiatives, collaborating with stakeholders to analyze performance data, improve training programs, and align learning outcomes with organizational goals and industry standards.
Adjunct Faculty (Part-time, adjunct faculty)
1 Year 3 Months- Responsible for the research, analysis, preparation, and management of student records and training activity details
- Provided an environment that fostered a desire to learn and have compassion for purposeful work
- Created and implemented interactive learning techniques to achieve maximum retention of the objectives being taught
- Observed and evaluated students’ work to determine progress, provided feedback, and made suggestions for improvement
- Oversaw and assisted Certified Nursing Assistant students during state certification testing
ISC Home Health Nurse
2 Years- Monitored client vital statistics and reported abnormal findings to the case manager and physician, and followed patient care recommendations
- Established and maintained a professional relationship with families, clients, and other health providers
- Accurately documented nursing actions of all care given, including communication with family, case managers, and physicians
- Provided effective education to patients on their conditions and treatments to follow to receive the greatest results
- Assisted in coordinating all services provided and consulted with other health professionals when needed
District Wellness Director
1 YearAssistant Director of Health & Wellness
1 YearLicensed Practical Nurse / Charge Nurse for Long Term Care and Assisted Living Facilities
9 YearsEducation
Ph.D. - Public Health: Community Health Promotion & Education
Master of Science - Healthcare Administration: Human Resource Development
Bachelor of Science - Human Resource Management: Training & Development
Licensed Practical Nurse
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Accomplishments
the Created and delivered evidence-based curricula for 50+ caregivers and community health workers — including medication safety training for caregivers — and used AI tools to accelerate development of accompanying presentations
Certification
- Qualified Developmental Disability Professional (QDDP), 2024
- MAS Nurse Certification 2024
- Community Health Worker Instructor (CHWi) 2024
- Cornell University, Certificate in Women’s Entrepreneurship, June 2022
Timeline
Adjunct Faculty
Shelton State Community College
01.2025 - CurrentRead More
QDDP/MASLPN
Daycrest Training Center, LLC
06.2024 - CurrentRead More
Licensed Practical Nurse
Monark Grove Greystone
09.2023 - CurrentRead More
Sr. Enterprise Learning Development Advisor (BCBSNC)- Contract
Matrix Resources/MRP
05.2022 - 04.2024Read More
Healthcare Trainer (Centene/Envolve Pharmacy)-Contract
Apex Systems
12.2021 - 05.2022Read More
Clinical Systems Analyst/Trainer (AmeriHealth) – Contract Consultant
GeBBS Consulting
09.2020 - 01.2021Read More
Assistant Director – Strategic Programs & Training
Daycrest Training Center, LLC
12.2015 - 02.2022Read More
Corporate Trainer
Amerigroup/Anthem
08.2012 - 04.2015Read More
Adjunct Faculty (Part-time, adjunct faculty)
Houston Community College
05.2011 - 08.2012Read More
ISC Home Health Nurse
Brookdale Senior Living
01.2008 - 01.2010Read More
District Wellness Director
American Retirement Corporation
01.2003 - 01.2004Read More
Assistant Director of Health & Wellness
Hearthstone and Carestone Assisted Living, Inc.
01.2001 - 01.2002Read More
Licensed Practical Nurse / Charge Nurse for Long Term Care and Assisted Living Facilities
01.1992 - 01.2001Read More
Shelton State Community College
Licensed Practical Nurse
Read More
Faulkner University
Bachelor of Science from Human Resource Management: Training & Development
Read More
Houston Baptist University
Master of Science from Healthcare Administration: Human Resource Development
Read More
Walden University
Ph.D. from Public Health: Community Health Promotion & Education
Read More
Publications
Bygrave, Marcia Kaye, "Race, Gender, and Retention in a Diabetes Self-Management Program" (11/2018). Walden Dissertations and Doctoral Studies. 5837. (https://scholarworks.waldenu.edu/dissertations/5837)