Marcia Calloway

Sales and Service Representative

United States Post Office

Elizabeth, NJ

04.1985 - 10.2021

Resolved customer issues promptly and professionally.
Provided customer service and sales support to customers over the phone.
Performed administrative tasks such as filing paperwork and updating records in databases.
Operated cash register accurately to process payments from customers.
Adhered to company policies regarding confidentiality of sensitive information.
Calculated postage cost based on size and weight of item being shipped or mailed.
Organized incoming mail items into bins according to designated sorting criteria.
Verified identity of customers when necessary before completing certain transactions.
Sold stamps, money orders, certified checks, special delivery envelopes, boxes as needed by customers.
Provided customer service to patrons of the post office, including answering questions and providing assistance with forms.
Inspected packages for hazardous material prior to sending them out via mail.
Performed data entry into the computer system to record postal transactions.
Identified discrepancies in documents presented by customers and took corrective action when appropriate.
Provided training for new window clerks on proper procedures related to job duties.
Balanced daily cash register totals at end of shift.
Processed payments for postage, fees, and other services rendered by the post office.
Received deliveries, scanned packages and updated orders in internal database.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Developed strong relationships with customers through regular follow-up contact.
Assisted customers with product selection and order placement.
Processed orders accurately and efficiently by entering data into the computer system.