Marcia Camilo
Palm Coast,FL
Summary
Results-driven Store Manager with a strong history of optimizing operational efficiency and profitability for leading brands such as Lane Bryant. Achievements include substantial increases in sales and customer satisfaction through effective relationship management and strategic budgeting. Expertise in team training and mentorship has cultivated a culture of excellence, collaboration, and high performance. Proven ability to maximize profitability by implementing innovative store operations strategies.
Overview
13
13
years of professional experience
Work History
Store Manager
Lane Bryant
Saint Augustine, FL
12.2019 - 01.2025
- Monitored progress by establishing plans, budgets and measuring results.
- Developed strategies to maximize sales and profitability.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Assistant Store Manager
American Eagle Outfitters, Inc
Daytona Beach, FL
08.2017 - 12.2019
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained a safe working environment by enforcing safety regulations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Trained new employees on store policies, procedures and customer service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Department Manager
Old Navy
Saint Augustine, FL
08.2011 - 08.2017
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations, ensuring efficient workflow and productivity.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Education
Some College (No Degree) - Psychology
New Jersey City University
Jersey City, NJSkills
- Customer relations
- Store operations oversight
- Operational budgeting
- Training and mentoring
- Recruitment and hiring
- Program implementation
- Maximizing profitability
- Team development
Languages
Portuguese
Professional
Spanish
Elementary
Affiliations
- Photography
- Volunteering
References
References available upon request.
Timeline
Store Manager
Lane Bryant
12.2019 - 01.2025
Assistant Store Manager
American Eagle Outfitters, Inc
08.2017 - 12.2019
Department Manager
Old Navy
08.2011 - 08.2017
Some College (No Degree) - Psychology
New Jersey City University
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