Summary
Overview
Work History
Skills
Education
Generic

Marcia Dame

Lusby,MD

Summary

Department Manager experienced at training employees, leading teams and serving customer needs. Responsible to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.

Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Customer-oriented with experienced in staff development, supplier relations and merchandising.

Overview

15
15
years of professional experience

Work History

Department Manager

Publix Super Markets Inc
Jupiter, FL
12.1999 - 12.2021
  • Developed and implemented systems to maintained accurate records of product costs, production and losses
  • Purchased products for deli department according to store product guidelines
  • Controlled inventory costs by carefully managing portion control and reducing waste
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies
  • Inventoried food products and associated materials on weekly basis
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Orchestrated positive customer experiences by overseeing every area of operations
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Set schedules for 25 plus staff by planning and designating shifts and hours
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Motivated staff to perform at peak efficiency and quality
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Oversaw food preparation and monitored safety protocols

Department Manager

Publix Supermarkets Chasewood Plaza
Jupiter, FL
12.1999 - 12.2021
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in team-building activities to enhance working relationships.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Handled 100 plus calls per day to address customer inquiries and concerns
  • Developed and maintained courteous and effective working relationships

Skills

  • Monitoring Food Preparation /Customer Interaction/Safe Work Practice/Delegating Assignments and Tasks/Staff Scheduling/Maintaining Freshness/Waste Reduction/Equipment Maintenance/Food Safety and Quality
  • Supply Ordering and Management/Health Code Compliance/Payroll Preparation/Performance Improvement /Disciplinary Action
  • Monthly Inventory/Inventory Accuracy
  • Brand Loyalty

Education

No Degree - Business Administration And Management

University of Phoenix
Online

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Marcia Dame