Marcia Davis
Allentown,Pennsylvania
Summary
Dependable professional with a track record of success in the field, attention to detail, and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Quality Assusrance Repersentative
Intuit
Allentown, Pennsylvania
11.2021 - Current
- Collaborated with team members to identify areas of improvement in customer service processes.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.
- Performed administrative tasks such as filing documents and updating records.
- Participated in training sessions designed to improve overall job performance.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Consistently met daily performance goals set by management team members.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Implemented customer retention strategies to minimize turnover and build loyalty.
School Safety Agent
NYPD School Safety
Manhattan, NY
02.2004 - 01.2021
- Supervised student arrival and departure from school premises.
- Conducted daily safety inspections of school grounds and buildings.
- Monitored student behavior for compliance with school rules and regulations.
- Maintained records of all security-related incidents including written reports and incident logs.
- Responded to incidents involving physical confrontations or threats of violence.
- Attended regular meetings with school administrators to discuss safety issues and potential solutions.
- Coordinated with local law enforcement agencies when necessary for additional support during emergencies.
- Greeted visitors upon entry into the building and ensured they were properly registered before being allowed onto campus grounds.
- Maintained safe environment for students, faculty and visitors.
- Patrolled buildings and premises to report unsafe behavior or conditions.
- Utilized scanning and metal detection equipment to eliminate possession of weapons.
- Mentored students to help foster positive and safe learning environment.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Education
High School Diploma -
William H Maxwell Vocational High School
Brooklyn, NY06-1998
Skills
- Metal detector experience
- Premises surveillance
- Law Enforcement Collaboration
- Written Communication
- Frisking Procedures
- Employee and Visitor Screening
- Quality Assurance
- Call monitoring feedback
- Technical knowledge
- Quality improvement initiatives
- Performance Evaluation
- Continuous Improvement
- Multitasking
Timeline
Quality Assusrance Repersentative
Intuit
11.2021 - Current
School Safety Agent
NYPD School Safety
02.2004 - 01.2021
High School Diploma -
William H Maxwell Vocational High School