Marcia Diaz
Nashua,NH
Summary
Accomplished Assistant Manager with a proven track record at Charleys Philly Cheese Steak, enhancing customer satisfaction and fostering team development. Skilled in money handling, problem-solving, resolving disputes, and ensuring high-quality customer relations. Demonstrated ability to think critically, mentor staff and streamline operations for efficiency in a fast paced environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Charleys Philly Cheese Steak
05.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Leader
Maza Mediterranean Grill
01.2017 - 05.2019
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Manager
Burger King
01.2014 - 01.2017
- Enhanced customer satisfaction by resolving disputes promptly,
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Queens School of Business
San Salvador, ES11.2005
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Problem-Solving
- Critical Thinking
Languages
- English
- Spanish
Timeline
Assistant Manager
Charleys Philly Cheese Steak
05.2019 - Current
Shift Leader
Maza Mediterranean Grill
01.2017 - 05.2019
Manager
Burger King
01.2014 - 01.2017
High School Diploma -
Queens School of Business
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