Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Marcia Dotson

Gaithersburg,MD

Summary

Seeking entry level administrative assistant position where I can apply my extensive customer service/managerial experience, impressive customer service background with continuous knowledge, education and responsibility. I am a results-driven manager with proven ability to achieve revenue goals and high customer satisfaction levels within diverse industries. I demonstrate commitment to building an outstanding sales team and working with colleagues to achieve bottom-line objectives. I am skilled at assessing client/customer needs. I am a professional with strong sense of commitment displaying solid written and oral communication skills. A dedicated, goal oriented, quick learner, team player and hard worker. professional with experience maintaining attendance records in school setting. Accurately recorded student attendance information, verified excuse notes, and issued tardy slips to students. Worked closely with school administrators to identify and address attendance issues.

Overview

23
23
years of professional experience

Work History

Attendace Secretary

Montgomery County Public Schools
Germantown, Maryland
08.2023 - Current
  • Maintained accurate records of attendance and absences for all students and staff in the school.
  • Monitored tardiness, excused and unexcused absences, and early dismissals by verifying notes from parents and guardians or other authorized personnel.
  • Provided detailed reports to faculty members regarding student attendance in their classes.
  • Compiled data related to student attendance into spreadsheets for further analysis.
  • Reviewed student records regularly to ensure accuracy of information related to attendance.
  • Assisted with the coordination of substitute teachers when needed due to teacher absences.
  • Collected data on student absences at regular intervals in order to analyze trends in absenteeism.
  • Answered office phone and greeted visitors to assist callers or screen individuals entering school.
  • Organized and maintained files to store absence excuse paperwork from doctors, parents and guardians.
  • Reviewed excuse notes and documents for authenticity and issued passes allowing students to leave early.
  • Recorded and tracked daily attendance of students by entering information into [Synergy] system.
  • Issued admit slips for students after absence or late arrival.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Explained attendance policies and procedures and managed processing of absence and tardy notices.
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Paraeducator, Special Education

Montgomery County Public Schools
Gaithersburg, Maryland
08.2022 - 05.2023
  • Collaborated with other professionals such as occupational therapists, speech pathologists, psychologists and social workers to provide comprehensive support services to special needs students.
  • Organized classroom materials and resources to facilitate an effective learning environment.
  • Supervised field trips for special education classes ensuring safety at all times while providing educational opportunities outside the regular classroom setting.
  • Participated in professional development workshops related to special education topics such as autism spectrum disorder, dyslexia or attention deficit hyperactivity disorder.
  • Provided additional support during state testing periods including administering tests, monitoring time limits and assisting with accommodations when necessary.
  • Encouraged participation from all students by using positive reinforcement techniques.
  • Supported students with personalized accommodations, extra assistance and educational assessments.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Advised instructor on student behavior or issues requiring immediate attention.
  • Instructed small groups of students in alphabet, shapes and color recognition.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.

VP of OPERATIONS

H&M FINANCIAL GROUP, LLC
GAITHERSBURG, MD
01.2008 - 01.2022
  • Supervised and oversaw the entire day-to-day operations of the company, enhanced operational procedures, managed business processes, supervised planning systems, financial management, organized the budget, supervised customer service units, responsible for purchasing office supplies, tracked staffing requirements, and managed marketing efforts.
  • Analyzed customer feedback data to identify areas for improvement in service delivery processes.
  • Collaborated with executive team members to create long-term plans for organizational growth and development.
  • Established protocols for handling customer complaints and inquiries in a timely manner.
  • Assisted in the recruitment and onboarding of new staff members into the organization.

Owner/ CEO

A&B MAINTENANCE & CLEANING, LLC
GAITHERSBURG, MD
01.2014 - 01.2018
  • Managed and supervised employees with day-to-day operations, responsible for advertising and marketing, provided custom cleaning services, handled billing and accounts, obtained licenses, met with parents, hired and trained staff, and performed cleaning duties.

Provider/Owner

H&M FAMILY DAYCARE, LLC
Burtonsville, MD
01.2008 - 01.2014
  • Supervised day-to-day operations of a daycare facility, promoted a healthy environment, developed schedules and lesson plans, addressed parent concerns, handled billing, obtained licenses, and hired and trained staff.
  • Managed daily operations of business, including hiring and training staff.
  • Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
  • Provided care for infants and toddlers by changing diapers, preparing meals, helping with nap times, and organizing playtime activities.
  • Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
  • Maintained records of attendance, meals served, naps taken and general behavioral observations throughout the day.
  • Assisted in potty training children while providing positive reinforcement when successful.
  • Supervised children during outdoor playtime to ensure safety at all times.
  • Sanitized toys and equipment on a daily basis to maintain cleanliness standards.
  • Communicated with parents regarding their child's progress in the daycare program.
  • Created a welcoming atmosphere by greeting each child warmly upon arrival every morning.

Customer relations Manager

BOARDSOURCE
Washington, D.C.
01.2005 - 01.2007
  • Managed customer service for orders and memberships, supervised employees, monitored systems for efficiency, trained staff, oversaw customer inquiries and fulfillment orders, provided statistical data, maintained departmental budget, and reconciled sales.

Lead Customer Relations Representative

BOARDSOURCE
Washington, D.C.
01.2002 - 01.2005
  • Promoted customer-driven service, managed vendor relations, maintained knowledge of products, created systems for procedure analysis, and compiled customer feedback.

Education

University of the District of Columbia
Washington, D.C.
05.1993

St. Augustine’s College
Raleigh, NC
05.1992

Skills

  • Microsoft Word (MS Certified)
  • Microsoft Excel
  • PowerPoint
  • Access database
  • Ablaze software
  • Hassler Postage Machine
  • Outlook
  • UPS Shipping System
  • Link Point/Pay-pal software
  • ACD Telephone System
  • Tax Act Professional
  • Synergy

Affiliations

  • Lead Director Summer Camp
  • Sunday School Director for 8 years
  • Youth Choir Director 1 year
  • Youth Leader/Mentor
  • Outreach Director

Timeline

Attendace Secretary

Montgomery County Public Schools
08.2023 - Current

Paraeducator, Special Education

Montgomery County Public Schools
08.2022 - 05.2023

Owner/ CEO

A&B MAINTENANCE & CLEANING, LLC
01.2014 - 01.2018

VP of OPERATIONS

H&M FINANCIAL GROUP, LLC
01.2008 - 01.2022

Provider/Owner

H&M FAMILY DAYCARE, LLC
01.2008 - 01.2014

Customer relations Manager

BOARDSOURCE
01.2005 - 01.2007

Lead Customer Relations Representative

BOARDSOURCE
01.2002 - 01.2005

University of the District of Columbia

St. Augustine’s College

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