Marcia Duncan
Queens,NY
Summary
Accomplished Unit Receptionist and Ward Clerk with a proven track record at Long Island Jewish Medical Center and Brookdale Hospital Medical Center, showcasing expertise in patient confidentiality and appointment scheduling. Demonstrates exceptional organizational skills and dependability, enhancing customer service and streamlining patient care processes. Achieved significant improvements in patient data management and operational efficiency.
Overview
4
4
years of professional experience
Work History
Unit Receptionist
Long Island Jewish Medical Center
New Hyde Park, NY
07.2022 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured that all HIPAA regulations were followed in regard to patient confidentiality.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Admission and discharges of patients. Organized medical charts according to established procedures.
- Resolved customer complaints in a courteous and efficient manner.
- Provided accurate information regarding services, appointment times and other related topics.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient care.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Ward Clerk
Brookdale Hospital Medical Center
Brooklyn, NY
07.2021 - 07.2022
- Scheduled patient tests, procedures, and follow-up appointments.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled appointments for patients with doctors or specialists using computer software programs.
- Utilized hospital information systems (EPIC) for data entry and retrieval.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Entered current information into records system and printed documents for appointments, files, and patient use.
- Managed daily operations of the ward including ensuring that all necessary equipment was available.
- Provided patient information to facilitate timely admissions and discharges.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Completed charts, staffing sheets, and other documentation.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Ensured compliance with HIPAA regulations when handling patient information.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Compiled and filed medical reports, charts, and correspondence.
Education
High School Diploma -
New York University
New York, NY09-2024
Skills
- Appointment scheduling
- Patient confidentiality
- Strong observation
- Dependability
- Strong organization
- Customer service
- Multi-Line Phone Usage
- Prioritization
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Notary Public License – New York.
Timeline
Unit Receptionist
Long Island Jewish Medical Center
07.2022 - Current
Ward Clerk
Brookdale Hospital Medical Center
07.2021 - 07.2022
High School Diploma -
New York University
Similar Profiles
Caroline SawiresCaroline Sawires
Medical Scribe/Patient Liaison at Long Island Jewish Medical Center, Cohen's Children's Medical CenterMedical Scribe/Patient Liaison at Long Island Jewish Medical Center, Cohen's Children's Medical Center
Rylie JonesRylie Jones
Registered Nurse at Long Island Jewish Medical CenterRegistered Nurse at Long Island Jewish Medical Center
Maninder KaurManinder Kaur
Registered Nurse at Long Island Jewish Medical CenterRegistered Nurse at Long Island Jewish Medical Center
Marie IacobucciMarie Iacobucci
Registered Nurse, Emergency Department at Northwell Health Long Island Jewish Medical CenterRegistered Nurse, Emergency Department at Northwell Health Long Island Jewish Medical Center
Qwadaryl HaltiwangerQwadaryl Haltiwanger
Lease Operator at Triton LogisticsLease Operator at Triton Logistics