Marcia Elvir
Homestead,FL
Summary
Experienced multi-unit and sales manager with a strong record of building high-performing teams and improving customer satisfaction. Known for staff training, coaching leadership, and clear performance goals. Brings strong sales alignment, conflict resolution, and bilingual communication to support team success and loyalty growth.
Overview
1
1
Language
15
15
years of professional experience
Work History
Sales Manager
Ulta Beauty Inc.
Homestead, FL
07.2023 - Current
- Motivated sales team to exceed targets through strategic planning and coaching.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Implemented performance metrics to drive accountability and enhance team productivity.
- Analyzed sales data to identify trends and adjust strategies for optimal results.
- Developed initiatives to improve customer satisfaction and loyalty through personalized service.
- Coached associates on selling techniques, product knowledge, and service standards.
- Trained staff on best practices to foster welcoming and engaging shopping environments, improving customer experience.
- Led sales floor teams across Ulta Beauty guest service and prestige beauty areas.
- Executed marketing campaigns to promote new products and services.
- Monitored workflow and shifted assignments to balance workloads.
- Monitored inventory levels and coordinated stock replenishment for fast-moving beauty products.
- Partnered with store leadership on scheduling, tasking, and sales planning.
- Coached staff on workplace expectations and communication standards to enhance team collaboration.
- Trained team members on loyalty enrollment and beauty consultation steps.
- Resolved guest concerns with clear communication and professional service.
- Supported store opening and closing routines following Ulta Beauty operational procedures.
- Established relationships with key clients, while maintaining existing customer base.
Multi-Unit Store Manager
Gamestop Corp.
Homestead, Florida
10.2011 - 05.2023
- Directed multi-unit store operations across GameStop locations and daily sales floors.
- Oversaw daily operations to ensure optimal store performance and profitability
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented strategic initiatives to enhance operational efficiency and drive sales growth
- Reviewed financial statements and sales reports to assess productivity and progress towards goals.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed and maintained strategic relationships with clients to enhance collaboration and drive business growth.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed training programs to elevate customer service standards and satisfaction levels
- Conducted training sessions for store leaders on customer service excellence and operational standards. on customer service, selling standards, and GameStop procedures.
- Analyzed customer feedback to pinpoint improvement opportunities and implemented actionable solutions.
Education
High School Diploma -
Poinciana High School
Poinciana, Fl 05-2003
Skills
- Sales forecasting
- Revenue forecasting
- Sales alignment
- Customer relationship management
- KPI analysis
- Budget management
- Staff training
- Team leadership
- Conflict resolution
- Employee motivation
- Customer engagement
Languages
Spanish
Native/ Bilingual
Timeline
Sales Manager
Ulta Beauty Inc.
07.2023 - Current
Multi-Unit Store Manager
Gamestop Corp.
10.2011 - 05.2023
High School Diploma -
Poinciana High School