Marcia Fernochio
Seattle,WA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Handles multiple projects simultaneously with a high degree of accuracy.
Personable with proven history of improving effectiveness of workplace communication and coordination.
Demonstrated ability to manage time effectively, achieving top guest satisfaction as an Airbnb host.
Skilled in both customer service and organizing, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
Work History
Office Assistant
Arch Contracting
02.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
Airbnb Host
Airbnb
02.2016 - 04.2022
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
Restaurant Supervisor
Mexico Cantina Restaurant
04.2014 - 01.2016
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Education
Bachelor Communication - Public Relations
Catholic Pontifical University
Sao Paulo, Brazil12.2000
Skills
- Customer Service
- Positive Attitude
- Time Management
- File Organization
- Organizing and Categorizing
- Verbal Communication
Languages
Portuguese
Native or Bilingual
Timeline
Office Assistant
Arch Contracting
02.2023 - Current
Airbnb Host
Airbnb
02.2016 - 04.2022
Restaurant Supervisor
Mexico Cantina Restaurant
04.2014 - 01.2016
Bachelor Communication - Public Relations
Catholic Pontifical University