Marcia Graves
Prattville,AL
Overview
23
23
years of professional experience
Work History
Accounting Technician
State of Alabama Department of Transportation
06.2004 - 10.2012
- Entered figures using 10-key calculator to compute data quickly.
- Input financial data and produced reports using state installed software. .
- Assisted in the preparation of annual financial statements by compiling necessary data accurately and efficiently for upper management review.
Customer Service Representative
Alabama Power
03.1998 - 05.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
EFT Clerk
Regions Bank
01.1995 - 03.1998
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Bank Teller
Union Bank & Trust
06.1989 - 01.1995
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor Of Science - Business Administration
Major: Finance
Skills
Highly motivated customer service representative with almost 15 years experience, of which 5 years was at a high paced call center Shows a strong attention to detail and adherence
Timeline
Accounting Technician - State of Alabama Department of Transportation
06.2004 - 10.2012
Customer Service Representative - Alabama Power
03.1998 - 05.2003
EFT Clerk - Regions Bank
01.1995 - 03.1998
Bank Teller - Union Bank & Trust
06.1989 - 01.1995
Auburn University-Montgomery - Bachelor Of Science, Business Administration
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