Marcia Green

• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
• Enhanced team performance by providing regular training and promoting a positive work environment.
• Processed customer orders quickly and accurately to meet dispatch targets.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers.

Bussed and reset tables to keep dining room and work areas clean.

Increased sales with upselling techniques and thorough knowledge of menu items, specials and promotions.