Marcia Greenwood
Ashland,OH
Summary
Seasoned District Manager with experience controlling company assets and developing people. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover. Administrative assistant skills are improving weekly.
Overview
39
39
years of professional experience
Work History
Administrative Assistant
Carrols Restaurant Group Inc.
Akron, Ohio
03.2024 - Current
- People soft experience, data entry, reporting, payroll, regular office duties, meeting prep, and power point building.
District Manager
Carrrols Corporation
Mansfield, OH
01.2000 - 03.2024
- Operations- Controlled all areas of profit (cash, food, labor, discretionary, sales). Was DM of the year in 2010. Was a top performer in my field for all years in position
- People - Hired, trained and developed. My group and I developed many managers from within the ranks. I also hired many from external places. I was successful in both areas. I conducted many open interview days over the years when needed. I had a professional but personal relationship with my people. I cared about them. I cared about their performance and success. I listened and was a sounding board countless times but I feel this was my strength above many others. My people knew they could reach out when needed, I was available and able to walk them through their questions, issues or problems. I became better over the years guiding the managers to the answers rather than giving them the answers. This developed more independent thinking and more buy in for the individuals.
- Training - I had 2 training stores for most of my tenure as a DM. I had a total of 4 different non dedicated trainers I was responsible for. I was heavily involved in their training ensuring we gave the best training we could. I visited multiple times during training, doing travel paths, looking at administrative books, talking with new manager establishing relationship early. I created training classes and supported the training department in conducting training classes in my district as well as the region. I presented many times in the region managers conferences. I helped to create content for meetings.
- Development - I had responsibility for training ADM's (Walter being one) as well as acquisition DM's over the many years. All RGM positions were filled from within with only 1 exception. Turnover for crew and manager was very low most years.
- HR - I performed audits timely and accurately. I am aware of the policies and their intent. I worked closely with HR (Ray Lynn and Heather Haberer) over the years doing investigations, auditing and disciplining. Working so closely improved my independence with performing audits but also freed up the HRM's to assist other areas. My record with unemployment cases was good, winning most I had because of consistent disciplines across my district and sufficient paper trails. I take a lot of pride in being timely and efficient. I achieved my deadlines for paperwork requirements regularly. My written skills are good, reviews, audit summaries, administrative requirements. I was part of the bonus checking team for past several years. I had a good understanding of the bonus, was thorough in this job.
Manager
Carrols Corporation
Mansfield, Ohio
07.1993 - 01.2000
- Assistant Manager - Controlled operational metrics. Hired employees. Trained employees. Upheld cleanliness standards.
- Restaurant Manager - I was RGM of the year in 1999.. Improved store results, opened new restaurant, hired and developed people, controlled operational metrics, upheld cleanliness standards, conducted team leader seminars, schedule classes, shift control classes, assisted other struggling restaurants.
Manager
Flis Enterprises
Little Rock , Arkansas
06.1985 - 05.1993
- Part time team member developed up to restaurant manager for many restaurants.
- Operations - strength. Developed many managers up through the ranks.
- Flis Enterprises was a small franchise so I worked closely with the owners weekly.
Education
High School Diploma -
Ashland High School
Ashland, OH05-1982
Skills
- Benefits Administration
- Recruitment and staffing
- Employee Relations
- Recruitment Strategies
- Compensation and benefits
- Succession Planning
- Interviewing techniques
- Employee benefits management
- Labor Relations
- Payroll
- Organizational Development
- Compliance Monitoring
- Budget Management
- Financial Management
- Policy Enforcement
- Decision-Making
- Performance Oversight
- Information Analysis
- Report Preparation
- Customer Relations
- Group Presentations
- Interpersonal Communication
- Goal Setting and Performance Metrics
- Attention to Detail
- Team Leadership
- Negotiation
- Leadership skills
- Team Development
- Team Building Practices
- Vendor Management
- Training and coaching
- Contractor Relationship Management
- Action Plans
- Operations Improvements
- Conflict Management
Accomplishments
- RGM of the year 1999
- DM of the year 2010
- Lowest management and team turnover multiple years
Affiliations
- Highly involved in church, nursery, singing groups, and teaching classes
- Guest speaker in high school Bible Class 2024
Timeline
Administrative Assistant
Carrols Restaurant Group Inc.
03.2024 - Current
District Manager
Carrrols Corporation
01.2000 - 03.2024
Manager
Carrols Corporation
07.1993 - 01.2000
Manager
Flis Enterprises
06.1985 - 05.1993
High School Diploma -
Ashland High School
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