Marcia Gutierrez
Office Administrator
Peoria,AZ
Summary
Office Administrator with 20+ years of experience providing exceptional service, building strong relationships, and supporting customers in fast-paced healthcare environments. While my professional background is primarily in the dental industry, my strongest skills are customer relations, communication, problem-solving, team support, and creating positive experiences for patients and clients. Experienced in managing daily operations, handling customer concerns, coordinating services, supporting teams, and improving workflows. Known for professionalism, adaptability, attention to detail, and the ability to connect with diverse populations while delivering excellent service.
Overview
33
33
years of professional experience
1
1
Certification
1
1
Language
Work History
Office Administrator
Desert Palm Dentistry
04.2013 - 06.2026
- Directed daily operations in busy dental office, ensuring exceptional service for patients and staff.
- Cultivated strong patient relationships through attentive listening and effective issue resolution.
- Led training and scheduling for office teams, optimizing workflow and enhancing employee support.
- Assisted customers with insurance inquiries, billing issues, and payment options while maintaining confidentiality.
- Oversaw management of AHCCCS Medicaid, Medicare, commercial insurance, and Veterans Affairs community care network appointments and claims along with workers' compensation procedures
- Supported payroll functions, HR tasks, credentialing, provider enrollment, and compliance activities.
- Organized patient scheduling for general anesthesia appointments to facilitate safe sedation procedures and optimize office efficiency.
Office Manager
Desert Dentistry
05.2009 - 04.2013
- Oversaw daily operations for one of five dental office locations, ensuring seamless service delivery.
- Supervised clinical staff and administrative teams, ensuring adherence to high performance standards.
- Coordinated scheduling, treatment plans, and payment arrangements to enhance patient flow and service efficiency.
- Managed billing support, claims follow-up, collections, appeals, and accounts receivable processes.
- Facilitated staff training and workflow enhancements, improving overall service quality and team effectiveness.
- Cultivated strong customer relationships through effective communication and personalized service.
Office Manager
Heritage Dentistry
11.1997 - 05.2009
- Managed daily office operations, prioritizing customer service and streamlining support processes.
- Coordinated scheduling, billing support, and credentialing to enhance overall administrative efficiency.
- Developed organized workflows that enhanced customer experiences and office efficiency.
- Assisted in hiring, training, and supporting team members for improved performance.
- Maintained positive patient relationships by proactively addressing questions and service needs.
- Developed communication protocols to facilitate collaboration among dental team members and patients.
Back Office Coordinator
Crown Dental
06.1997 - 10.1997
- Streamlined daily office operations to ensure efficient workflow and optimal patient scheduling.
- Streamlined workflows to improve office operations and service delivery.
- Organized schedules for inventory management and treatment plans to enhance customer service.
- Coordinated daily operations, providing professional service and communication to patients and staff.
Insurance Biller / Customer Service Coordinator
Smile Fitness Dental Center
11.1996 - 05.1997
- Processed insurance claims, reviewed accounts, and followed up on outstanding balances.
- Assisted patients with billing questions, scheduling, and account concerns to enhance overall customer experience.
- Resolved customer inquiries and provided support to ensure satisfaction and retention.
Back Office Coordinator / Dental Assistant
Steven K. Watanabe, DDS
03.1993 - 06.1995
- Provided professional and compassionate service in a healthcare setting.
- Supported patient care and daily office operations, fostering strong customer relationships.
- Assisted with scheduling, referrals, and inventory management, enhancing patient communication.
- Provided administrative support to staff, streamlining daily tasks to improve organizational productivity.
Education
Bachelor’s Degree - Health Care Administration
High School Diploma - undefined
Skills
- Customer Service & Client Relationship Management
- Bilingual Customer Communication (English/Spanish)
- Customer Concern Resolution & Problem Solving
- Office Administration & Daily Operations
- Team Leadership & Employee Training
- Scheduling & Service Coordination
- High-Volume Customer Support
- Insurance & Billing Support
- Account Management & Follow-Up
- Staff Scheduling & Payroll Support, HR Related Tasks
- Process Improvement & Workflow Organization
- Healthcare Administration
- Credentialing & Provider Enrollment
- Attention to Detail
- Dentrix Practice Management Software
Certification
BLS Certification
Timeline
Office Administrator
Desert Palm Dentistry
04.2013 - 06.2026
Office Manager
Desert Dentistry
05.2009 - 04.2013
Office Manager
Heritage Dentistry
11.1997 - 05.2009
Back Office Coordinator
Crown Dental
06.1997 - 10.1997
Insurance Biller / Customer Service Coordinator
Smile Fitness Dental Center
11.1996 - 05.1997
Back Office Coordinator / Dental Assistant
Steven K. Watanabe, DDS
03.1993 - 06.1995