Marcia Hackett

Account Manager for approximately 30-35 accounts. Including, but not limited to:

Zales Corporate Office, Panera Bread, Michaels Arts & Crafts

• Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
• Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
• Developed professional relationships with internal and external clients to encourage open communication and feedback.

Worked successfully with a diverse group to accomplish goals as well as address issues related to our products and services.

Completed day today duties accurately and efficiently.

Coordinated with additional departments when necessary to resolve billing issues.

Process Vendor invoices accurately according to contractual agreements and company policies.

Analyzed customer account balances, identified discrepancies in billing records as well as processing adjustments, when necessary.

Analyzed data from various sources to identify where improvements can be made.

Worked closely with the sales team regarding customer payments, issues and concerns.