Marcia Haugstad
Minneapolis,MN
Summary
Senior Human Resources professional with extensive hands-on strategic and operational expertise and experience in Career Development, Change Management, Resource Management, Performance Management, Global Mobility and Human Resource Management. Proven ability to thrive and excel in highly matrixed and complex organizations, driving change across the organization. Known for the ability to effectively streamline processes, creating efficiencies for teams and clients. Exceptional strategic business advisor and communicator.
Overview
26
26
years of professional experience
Work History
Senior Manager, Career Development
Boston Consulting Group
08.2021 - Current
- Oversee the performance management COE, including designing the career development architecture for the 600+ consulting professionals located in the Great Lakes region
- Managing a team of three Career Development professionals
- Drive change by leading regional/global career and leadership development initiatives to identify and action on strategic goals, including the successful global rollout of Workday
- Program manage and implement career development/architecture including leadership development best practices, DEI best practices, and balanced and equitable calibration of 2000 performance reviews annually
- Coaching and upskilling senior leaders on career development best practices to increase productivity, serving as a trusted and strategic business advisor
- Collaborate with talent managers and HRBP to deliver a world class career development experience
- Provide advice to new managers and new hires, developing instructional materials and online resources
- Support managers and firm leaders in defining driving career development plans for their teams.
Manager, Resource Management
Copeland Buhl
10.2020 - 08.2021
- Strategic business advisor to the Partnership, established the Resource Management function for the Accounting & Assurance and Tax Departments
- Ensured maximum utilization that exceeded targets, maximized revenue and firm profitability
- Recommended practitioners to fill roles on engagements
- Made staffing recommendations that were appropriate to levels, and that enhanced professional growth
- Provided coaching to practitioners
- Reviewed career development plans and engagement reviews identified staffing/development needs and provided a vehicle for practitioners to influence their assignments
- Deployment/Resource Manager for over 100 Accounting & Assurance and Tax practitioners
- Monitored and managed current and forecasted utilization and address variances to manage maximum revenue realization
- Offered insight to performance issues throughout the year
- Analyzed information to determine whether the practice has the right practitioner mix to meet revenue targets.
Manager, Global Mobility
Deloitte Services LP
05.2013 - 06.2020
- Trusted business advisor, built relationships within a highly matrixed organization to expedite high level requests of the most senior Principals and Managing Directors
- Including partnering, consulting and executing cross-culturally with employees/families, business leaders, HR, payroll, benefits, travel, training & development, finance, and external vendors in Europe, Asia, the Middle East, Africa, and the US, resulting in highly successful expatriate assignments
- Based on experience with COVID 19, developed the first Disruption Planning protocol, to ensure the safety and security of expatriates during future events
- Managed and facilitated over 250 long term inbound and outbound global assignments for the Consulting Principal (Partner) and Managing Director population
- Oversight of assignment budgets of $100 million per year for 40 most senior Principal (Partner) and Managing Directors
- Advised assignees during all phases of the expatriate assignment, including addressing and resolving challenges related to benefits, payroll, US compliance, IT, immigration, expenses, performance management and sensitive family issues
- Established partnerships with various stakeholders to facilitate collaboration across all phases of the expatriate assignment
- These stakeholders included Member Firm mobility, Human Resource Manager, Relocation Specialists, Tax Managers, Performance Management Manager and IT Managers
- Managed special projects designed to improve processes and technologies supporting expatriate management
- Conducted in person training with the new Global Mobility team in India, expanding the US ability to provide unparalleled service to a growing number of expatriate assignments
- Drove initiatives enhancing the assignee experience through projects focused on training, assignee preparation and expectations, cultural orientations/onboarding presentations, delivery, and streamlined processes
- Including conducting the training of the Salesforce implementation to the 50+ mobility professionals.
Manager, Resource Management (Consulting and Audit & Risk Services Practices)
Deloitte Services LP
03.2000 - 05.2013
- Strategic business advisor to the Partnership, ensuring maximum utilization and activity levels that met or exceeded targets, maximizing revenue exceeding $80 million per year
- Recommended and committed practitioners to fill appropriate roles on engagements
- Made staffing recommendations that were appropriate to levels, and that enhanced professional growth
- Provided coaching to practitioners
- Discussed and understood practitioner skills, interests, development needs and experiences and worked with counselors to promote success
- Reviewed career development plans and engagement reviews identified staffing/development needs and provided a vehicle for practitioners to influence their assignments
- Deployment/Resource Manager for over 1000 Consulting Technology and Cross-Industry consultants, as well as 600 Audit and Advisory consultants over the span of 13 years in both the US and India
- Launched the Audit and Risk Services practices in Hyderabad, India as the Regional Resource Management Lead
- Recruited, hired, trained, and managed a team of resource professionals in Hyderabad, India
- Monitored and managed current and forecasted utilization and addressed variances to manage maximum revenue realization
- Offered insight to performance issues throughout the year and added value to the mid-year and year-end process reviews
- Analyzed information to determine whether the practice had the right practitioner mix to meet revenue targets
- Reviewed proposed engagement team structures and recommended alternative approaches to maximize employee satisfaction and project profitability
- Collaborated with Immigration, Human Resources and Office of General Counsel to insure seamless transition and deployment of resources from Hyderabad, India to the US
- Established and maintained a resource management system, including creation of specialized reports for business leaders
- Teamed with Campus and Experienced Hire recruiters to discuss current and future headcount requirements.
Assistant Director, MBA Business Career Center
University of Minnesota, Carlson School of Management
08.1998 - 02.2000
- Performed competitive analyses to identify Carlson School of Management niche/advantages and constructed the annual strategic communication and marketing plans
- Coordinated the development of annual marketing materials and presentations to increase the number of firms recruiting at the Carlson School of Management
- Facilitated the strategic planning process, providing on-going guidance and communication support to the strategic planning team, resulting in a five-year plan for the Business Career Center
- Developed and implemented internal and external communication plans, resulting in strategic communications to various stakeholders
- Managed the Account Management team, providing on-going goal development and project management support
- Planned and implemented selected corporate site visits to firms in the New York investment banking community and the Silicon Valley Hi-tech industry, with 25% participation of the MBA student body
- Organized and executed national marketing presentations to a target audience of 50 companies
- Recruited corporate participation in the National MBA Consortium and served on the planning committee
- The consortium provided over 50 companies the opportunity to interview over 400 MBA students from 14 different MBA programs.
Education
Master of Arts - Public Affairs
University of Minnesota
Bachelor of Arts - Political Science and Management
Hamline University
Skills
- Change Management
- Technology Implementation
- Process Improvement
- Performance Management
- Leadership Development
- HR Systems Management
Hobbies and Interests
- YMCA Youth in Government Volunteer
- Former member of South High (Alumni) Community Band – French Horn and Flute
- Selected to represent the US during the US/France Statue of Liberty Exchange in 1986 in New York and Paris, guest of First Lady Nancy Reagan and French President Francois Mitterrand
Timeline
Senior Manager, Career Development
Boston Consulting Group
08.2021 - Current
Manager, Resource Management
Copeland Buhl
10.2020 - 08.2021
Manager, Global Mobility
Deloitte Services LP
05.2013 - 06.2020
Manager, Resource Management (Consulting and Audit & Risk Services Practices)
Deloitte Services LP
03.2000 - 05.2013
Assistant Director, MBA Business Career Center
University of Minnesota, Carlson School of Management
08.1998 - 02.2000
Master of Arts - Public Affairs
University of Minnesota
Bachelor of Arts - Political Science and Management
Hamline University
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